We are really pleased to let you know that we are planning to carry out work on your heating system in your home in the next couple of months.
In our earlier communication to you we have already told you which contractor will be carrying out this work in your home. They will be in touch in the next four weeks to say hello, explain what the work involves, and to let you know when, and how long, they will be in your home.
Our leaflet, 'Your home is soon to have… a gas central heating system upgrade' provides important information to help the work in your home run smoothly, together with details of the work we will be doing and how it will affect you.
If your heating system has recently been replaced, we will not be replacing it again. However, we will contact you and talk to you about it.
A liaison officer from the contractor doing the work will visit you before work starts to make sure you understand what is involved and to give you a start date. The liaison officer will contact you directly, either by phone or letter, to arrange a suitable appointment. They will be your main contact whilst the work is being done, and will deal with any queries or issues you may have.
The safety of you and your family, and our contractors, is our top priority. Our contractors should always wear the correct PPE, (personal protective equipment) but, if you feel they are not, or you feel at risk in any other way, please let us know straight away. We will never risk your safety, and neither should our contractors.
If, whilst the contractors are in your home, you have any questions or concerns with the work they are doing, please get in touch.
Before work can start, we may need to carry out an asbestos survey in your home to check if any asbestos is present. We need to check there is no hidden asbestos which could be disturbed when work is being done. There is no need to worry about this. If a survey is needed, it will be done by our specialist contractor, Environtec, who will contact you directly to make an appointment to carry it out. The survey will cover the inside of your home but will focus mainly where the work is being done. If any damage is caused, we will repair it when the work is finished. Not every home will need a survey, so there is no need to worry if Environtec don’t get in touch.
If you have any questions, or would like more information, please get in touch.