Your feedback makes a difference to the way we deliver our services. Some of the recent improvements we have made by listening to your views are listed below… Anti-Social Behaviour A survey to consider what we can do to improve upon our handling of these cases. Contact Service Standards How do you prefer to contact us, and what sort of response times would you expect? Digital Inclusion A survey to find out what level of support older residents might require in order to access our services online. Homeownership A survey aimed at homeowners to assess satisfaction with the full range of services that Accent provides. Mutual Exchanges Survey to find out how we can support residents to find a suitable home swap. MyAccount Users A survey to find out more about your experience using 'MyAccount'. Social Housing Green Paper A consultation to find out residents' thoughts on the Government’s proposals for ‘A new deal for social housing’. Rent Recovery Survey aimed at residents who have had contact with Accent about rent arrears to ask for their thoughts about our approach to rent recovery. Rent & Service Charge Statements A consultation asking residents for their thoughts about the Annual Rent & Service Charge Statement. Repairs Priorities Survey aimed at understanding residents’ priorities in terms of repairs. Repairs Process Review Survey aimed at understanding the full 'customer journey' with regards to Accent's repairs process. Repairs Satisfaction Review Survey about the way in which Accent checks satisfaction with repairs.