Your feedback makes a difference to the way we deliver our services. Some of the recent improvements we have made by listening to your views are listed below… Annual Report to Residents A survey to find out what we should include in our Annual Report to Residents Anti-Social Behaviour A survey to consider what we can do to improve upon our handling of these cases. Applicant Home Visits A survey to explore whether our home visit was beneficial or not. Customer Communications A review into our written publications, carried out by the Compliance & Scrutiny Committee (CSC), a resident-led group. Digital Inclusion A survey to find out what level of support older residents might require in order to access our services online. Grounds Maintenance Improvements A survey to explore the performance of our grounds maintenance services. Homeownership A survey aimed at homeowners to assess satisfaction with the full range of services that Accent provides. Independent Living Survey to find out more about residents’ experience of living in such accommodation Mutual Exchanges A survey to find out whether we are offering the best possible advice to residents. MyAccount Users A survey to find out more about your experience using 'MyAccount'. Noise Nuisance A survey to find out if we are dealing with complaints effectively. Office Visitors A survey to reveal how our residents to manage their tenancy. Social Housing Green Paper A consultation to find out residents' thoughts on the Government’s proposals for ‘A new deal for social housing’. Rent & Service Charge Statements A consultation asking residents for their thoughts about the Annual Rent & Service Charge Statement. Resident Engagement Accent residents staff and board members have been working collaboratively to redesign our Resident Engagement Strategy. Starter Tenancies A survey to determine whether offering new residents Starter Tenancies promoted more successful tenancies. Universal Credit A survey aimed at finding out more about customers Tenancy Sustainability Service A survey to find out whether the service promotes customer satisfaction and delivers value for money. What makes a great front-line officer? A survey asking residents what mix of skills, behaviours and aptitudes Housing Officers and Repairs Surveyors require.