Find out more about how your views have influenced change at a local level...

You said: Residents were concerned about the security of their estate.

We did: We carried out a face-to-face consultation with residents to find out about their priorities in terms of scheme improvements. It had been suggested that enclosing the estate with a fence might improve security, but some residents were concerned that this would make the area seem uninviting. Instead, residents recommended installing CCTV cameras to discourage anti-social behaviour. This consultation was supported by a handful of head-office staff, giving them some experience of engaging with residents and improving their understanding of the Customer Partner role. 

You said: Residents were concerned about the security of their estate.

We did: We carried out a face-to-face consultation with residents to find out about their priorities in terms of scheme improvements. It had been suggested that enclosing the estate with a fence might improve security, but some residents were concerned that this would make the area seem uninviting. Instead, residents recommended installing CCTV cameras to discourage anti-social behaviour. This consultation was supported by a handful of head-office staff, giving them some experience of engaging with residents and improving their understanding of the Customer Partner role. 

You said: Residents would like to see more partnership working, to promote safer and more attractive living environments.

We did: We arranged a 'Champion Day', which had the following outcomes:

  • We carried out an inspection of the estate and noticed items of bulky waste in residents' gardens. We hired a skip and assisted residents to dispose of their unwanted items.
  • Following reports of graffiti and drug dealing, we invited the neighbourhood PCSOs to attend and address any concerns about anti-social behaviour.
  • We identified residents who were struggling with their rent. Our Income Officer spoke to those who were affected to offer them some friendly support and advice.
  • Our Repairs Surveyor was on hand to take any reports of maintenance issues.

You said: Residents would like to see more partnership working, to promote safer and more attractive living environments.

We did: We arranged a 'Champion Day', which had the following outcomes:

  • We carried out an inspection of the estate and noticed items of bulky waste in residents' gardens. We hired a skip and assisted residents to dispose of their unwanted items.
  • Following reports of graffiti and drug dealing, we invited the neighbourhood PCSOs to attend and address any concerns about anti-social behaviour.
  • We identified residents who were struggling with their rent. Our Income Officer spoke to those who were affected to offer them some friendly support and advice.
  • Our Repairs Surveyor was on hand to take any reports of maintenance issues.
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