Find out more about how your views have influenced change at a local level...

December 2019

You said: Residents reported problems with vehicle nuisance and expressed concern about safety for children playing on the scheme.

We did: The local Customer Partner worked with residents to tackle anti-social behaviour. We also removed the bushes and replaced the turf on the estate, which not only improved its appearance but improved visibility on a blind corner which was causing a concern for parents whose children were at risk from oncoming vehicles. The local Customer Partner engaged with children in a drawing competition. The winning drawing was used on a warning sign on the entrance to the estate.


December 2020

You said: In the grip of the coronavirus crisis, older residents were at risk of loneliness and isolation.

We did: The local Customer Partner set a Christmas card design competition for the children living on this scheme. The winning design was sent to all 180 customers in Independent Living schemes across the region to spread some Christmas cheer and let them know we're thinking of them. 

August 2019

You said: Residents would like to be recognised for the care and attention they pay to maintaining an attractive living environment.

We did: We facilitated an inter-scheme gardening competition for all Independent Living schemes in the region. We awarded prizes (and trophies) for 'Best Garden', 'Most Improved & Inspiring Garden' and 'Engagement & Inclusion'.


August 2020

You said: In 2020, we took the decision to close communal lounges in all schemes across the country. The aim was to minimise contact between residents and to reduce the risk of coronavirus spreading. As the country began to emerge from lockdown, some residents wanted the communal lounges to reopen.

We did: We consulted with residents to determine whether they would be in favour of reopening the communal lounge and what safety measures they would like to see in place if the communal lounge were to reopen.


January 2021

You said: Residents would like more support to 'get online' to help them stay connected during the 2020 lockdown.

We did: Age UK in Hyndburn have recently run a scheme through which we have been able to apply for new tablets, mobiles and mobile data for residents. Applicants need to meet certain criteria such as living on a low income or living with a disability. The Scheme Manager successfully managed to secure two packages for customers living on Universal Credit at this Extra Care scheme. This is going to make a huge difference to their lives, making it easy for them to access MyAccount, order shopping online, keep busy with games but, best of all, keep in touch with their families. 

August 2019

You said: Residents would like to be recognised for the care and attention they pay to maintaining an attractive living environment.

We did: We facilitated an inter-scheme gardening competition for all Independent Living schemes in the region. We awarded prizes (and trophies) for 'Best Garden', 'Most Improved & Inspiring Garden' and 'Engagement & Inclusion'.


November 2019

You said: Residents would like a better understanding of what goes on behind the scenes to ensure:

  • Accent is financially stable.
  • Accent has robust governance in place.
  • Accent provides safe and secure homes.
  • Accent is able to maintain current homes and invest in new homes to address the housing crisis.

We did: We delivered an 'Awareness Session' to take residents through the measures we undertake to meet our regulatory standards and keep them safe. At the session we reminded residents about their health and safety responsibilities, for example:

  • Keeping Accent informed when your needs change.
  • Providing us with up to date contact details for your next of kin.
  • Safe use and storage of mobility scooters.

August 2020

You said: In 2020, we took the decision to close communal lounges in all schemes across the country. The aim was to minimise contact between residents and to reduce the risk of coronavirus spreading. As the country began to emerge from lockdown, some residents wanted the communal lounges to reopen.

We did: We consulted with residents to determine whether they would be in favour of reopening the communal lounge and what safety measures they would like to see in place if the communal lounge were to reopen.

August 2019

You said: Residents would like to be recognised for the care and attention they pay to maintaining an attractive living environment.

We did: We facilitated an inter-scheme gardening competition for all Independent Living schemes in the region. We awarded prizes (and trophies) for 'Best Garden', 'Most Improved & Inspiring Garden' and 'Engagement & Inclusion'.


August 2020

You said: In 2020, we took the decision to close communal lounges in all schemes across the country. The aim was to minimise contact between residents and to reduce the risk of coronavirus spreading. As the country began to emerge from lockdown, some residents wanted the communal lounges to reopen.

We did: We consulted with residents to determine whether they would be in favour of reopening the communal lounge and what safety measures they would like to see in place if the communal lounge were to reopen.

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