Find out more about how your views have influenced change at a local level...

You said: Residents reported problems with vehicle nuisance and expressed concern about safety for children playing on the scheme.

We did: The local Customer Partner worked with residents to tackle anti-social behaviour. We also removed the bushes and replaced the turf on the estate, which not only improved its appearance but improved visibility on a blind corner which was causing a concern for parents whose children were at risk from oncoming vehicles. The local Customer Partner engaged with children in a drawing competition. The winning drawing was used on a warning sign on the entrance to the estate.

You said: Residents would like to be recognised for the care and attention they pay to maintaining an attractive living environment.

We did: We facilitated an inter-scheme gardening competition for all Independent Living schemes in the region. We awarded prizes (and trophies) for 'Best Garden', 'Most Improved & Inspiring Garden' and 'Engagement & Inclusion'.

You said: Residents would like to be recognised for the care and attention they pay to maintaining an attractive living environment.

We did: We facilitated an inter-scheme gardening competition for all Independent Living schemes in the region. We awarded prizes (and trophies) for 'Best Garden', 'Most Improved & Inspiring Garden' and 'Engagement & Inclusion'.


You said: Residents would like a better understanding of what goes on behind the scenes to ensure:

  • Accent is financially stable.
  • Accent has robust governance in place.
  • Accent provides safe and secure homes.
  • Accent is able to maintain current homes and invest in new homes to address the housing crisis.

We did: We delivered an 'Awareness Session' to take residents through the measures we undertake to meet our regulatory standards and keep them safe. At the session we reminded residents about their health and safety responsibilities, for example:

  • Keeping Accent informed when your needs change.
  • Providing us with up to date contact details for your next of kin.
  • Safe use and storage of mobility scooters.

You said: Residents would like to be recognised for the care and attention they pay to maintaining an attractive living environment.

We did: We facilitated an inter-scheme gardening competition for all Independent Living schemes in the region. We awarded prizes (and trophies) for 'Best Garden', 'Most Improved & Inspiring Garden' and 'Engagement & Inclusion'.

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