Local changes in Peterborough

Find out more about how your views have influenced change at a local level...

January 2020

You said: Residents living on this estate have a range of different support needs and would like more face-to-face interaction with front-line staff.

We did: The local Customer Partners cleared out a disused room in a communal area and arranged for it to be redecorated and carpeted. The Customer Partners sourced essential household items such as bedding, curtains and kitchen utensils and stocked the room for the benefit of residents in need. The Customer Partners will hold a weekly surgery in the newly decorated room to offer on-site support in the following areas:

  • Financial inclusion
  • Property maintenance
  • Upkeep of the estate

July 2020

You said: Residents reported litter, fly-tipping and misuse of the communal bins.

We did: We captured CCTV footage of a local fly-tipper dumping a fridge in the communal area. We emailed residents to ask them to identify the perpetrator and five residents gave the same name. Peterborough City Council agreed to prosecute the perpetrator; but we approached them for reimbursement of our costs instead. The perpetrator has since paid the £200 it cost Accent to remove the fridge. Peterborough City Council can collect items of bulky waste from residents at a cost of £23.50, which is something we are very keen to remind potential fly-tippers about.

August 2020

You said: In 2020, we took the decision to close communal lounges in all schemes across the country. The aim was to minimise contact between residents and to reduce the risk of coronavirus spreading. As the country began to emerge from lockdown, some residents wanted the communal lounges to reopen.

We did: We consulted with residents to determine whether they would be in favour of reopening the communal lounge and what safety measures they would like to see in place if the communal lounge were to reopen.

July 2020

You said: Following the closure of council tips during the lockdown, residents reported much higher levels of litter and fly-tipping than expected.

We did: We arranged for our contractors to clear up the fly-tipping that was so prolific during lockdown. Lots of residents came out to thank them for getting rid of the junk and on at least two occasions residents came out and helped load the heavy stuff.  

August 2020

You said: In 2020, we took the decision to close communal lounges in all schemes across the country. The aim was to minimise contact between residents and to reduce the risk of coronavirus spreading. As the country began to emerge from lockdown, some residents wanted the communal lounges to reopen.

We did: We consulted with residents to determine whether they would be in favour of reopening the communal lounge and what safety measures they would like to see in place if the communal lounge were to reopen.

August 2019

You said: Residents wanted more information about Accent's staff and services.

We did: We introduced residents to their Customer Partners at their regular coffee morning. The Customer Partners agreed to visit the estate on a monthly basis and offer residents an appointment to discuss any issues or concerns in confidence. We also consulted with residents as to how they would like to spend the improvements budget allocated to their estate. Residents agreed they would like to see more flowers and shrubs in their landscaped areas, and would plant them themselves. We anticipate that residents will continue to take a great deal of pride in their communal gardens to maintain an attractive living environment.


August 2020

You said: In 2020, we took the decision to close communal lounges in all schemes across the country. The aim was to minimise contact between residents and to reduce the risk of coronavirus spreading. As the country began to emerge from lockdown, some residents wanted the communal lounges to reopen.

We did: We consulted with residents to determine whether they would be in favour of reopening the communal lounge and what safety measures they would like to see in place if the communal lounge were to reopen.

August 2020

You said: In 2020, we took the decision to close communal lounges in all schemes across the country. The aim was to minimise contact between residents and to reduce the risk of coronavirus spreading. As the country began to emerge from lockdown, some residents wanted the communal lounges to reopen.

We did: We consulted with residents to determine whether they would be in favour of reopening the communal lounge and what safety measures they would like to see in place if the communal lounge were to reopen.

August 2020

You said: In 2020, we took the decision to close communal lounges in all schemes across the country. The aim was to minimise contact between residents and to reduce the risk of coronavirus spreading. As the country began to emerge from lockdown, some residents wanted the communal lounges to reopen.

We did: We consulted with residents to determine whether they would be in favour of reopening the communal lounge and what safety measures they would like to see in place if the communal lounge were to reopen.

August 2020

You said: Residents wanted to make best use of their communal landscaped areas.

We did: Whilst carrying out a scheme inspection, the Customer Partner noticed a resident maintaining a shared area outside her property. The Customer Partner used their discretionary budget to purchase the resident some gardening vouchers so she can continue to keep the area blooming beautiful! See more here. The resident has since offered to maintain a raised bed on the scheme for the enjoyment of all the residents living there. 

August 2020

You said: Residents were struggling to dispose of their bulky waste and keep their scheme looking tidy.

We did: The Customer Partner used some of their discretionary budget to hire a skip. The residents swifty cleared the area of all the bulky waste, all chipping in to bring this small patch of land back up to a good standard.


June 2021

You said: Residents were experiencing major anti-social behaviour problems, perpetrated by one particular resident.

We did: A closure order has been served on the perpetrator's flat, following months of anti-social behaviour, drug use and nuisance to neighbours. Sergeant Sarah Phillips, from the Eastern Neighbourhood Policing Team, said: 'Today’s closure comes as a result of a lot of persistence from my team who have worked with partner agencies such as the council and housing services, as well as engaging with local residents to understand the impact the tenant’s behaviour has had on them'. The local Customer Partner and local residents worked hard over many months to collect the evidence that was needed to secure this outcome.

April 2020

You said: In the grip of the coronavirus crisis, some residents at this Independent Living scheme were at risk of loneliness and isolation.

We did: To lift residents' spirits at this unnerving time, the Scheme Manager arranged a weekly sing-song. Residents take part standing at their doors and windows. The weekly coffee morning has become a virtual meeting through Facebook video.

On a Saturday evening residents on Facebook video have a wine and cheese evening.

Some residents receive food parcels but have opted to leave the items they don't need on the doorsteps of other residents.

Two residents have taken it upon themselves cut all the grass on the scheme to keep it tidy.

We used our links in the wider community to arrange for The Falcon Hotel at Whittlesey to deliver a hot meal to the vulnerable every Wednesday free of charge.

The sense of community at Sudbury Court is as strong as ever, even in these uncertain times!


May 2020

You said: In the grip of the coronavirus crisis, some residents at this Independent Living scheme were at risk of loneliness and isolation.

We did: The challenging circumstances did not stop residents from celebrating the 75th anniversary of VE Day. The Scheme Manager decorated the scheme and grounds, and residents enjoyed a sing-along accompanied by homemade cakes. Residents and staff are working collectively to build community spirit at this unnerving time, all the while maintaining social distancing.


August 2020

You said: In 2020, we took the decision to close communal lounges in all schemes across the country. The aim was to minimise contact between residents and to reduce the risk of coronavirus spreading. As the country began to emerge from lockdown, some residents wanted the communal lounges to reopen.

We did: We consulted with residents to determine whether they would be in favour of reopening the communal lounge and what safety measures they would like to see in place if the communal lounge were to reopen.


February 2021

You said: In the grip of the coronavirus crisis, some residents at this Independent Living scheme were at risk of loneliness and isolation.

We did: Residents were asked to participate in Fenland Youth Radio show. Residents were able to request songs, share stories and send messages to friends and family - offering a slice of positivity during these difficult times.


July 2021

You said: Residents would like to be recognised for the care and attention they pay to maintaining an attractive living environment.

We did: The Scheme Manager organised a gardening competition to encourage residents to make best use of their outdoor spaces and reconnect after a difficult, and for some a lonely, year.

August 2021

You said: Residents missed seeing our staff and contractors out on-site, due to the coronavirus restrictions, and were starting to feel disenfranchised.

We did: As restrictions began to lift, our thoughts turned once again to how we could safely meet with customers face-to-face once again and deliver a 'personal' customer experience. Our staff visited the estate to catch-up with residents (new and existing), to find out how they'd been coping with the restrictions and provide any support they could. The restrictions had led to a backlog of repairs in some areas. Our staff were on hand to take reports of repairs and chase up any repairs which were outstanding. We are pleased to report that nearly all residents answered their doors or met with us outside to discuss local priorities.

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