The HUB Customer Experience Committee

Our customer experience committee is a formal committee of the Accent Group Board, which reviews the performance and service delivery of all housing and customer services. Membership is made up of residents and professionals with specialist knowledge in each of the services that we provide.

Members look at all aspects of service delivery across Accent and monitor performance at a strategic level. They have close links with the national scrutiny group.

You do not need to have had any experience of resident involvement to serve on the customer experience committee, but you do need to have certain skills and aptitudes. For this reason, you have to apply to join the committee.

Training opportunities are provided and, as with any form of resident engagement, we will reimburse all reasonable expenses incurred including travel to and from any meetings or events that you attend.

Unfortunately we do not have any vacancies on the customer experience committee at this time.

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