We want to ensure our properties are in the best condition possible, so you can feel comfortable in your home.

At Accent, we invest in improvement work to breathe fresh life into your home, including upgrading kitchens, bathrooms, windows, doors, roofs and heating systems.

We will contact you when you are due for any planned improvements, but if you would like to ask us anything about our planned programme, or you have any questions about the work your home is due, please email us on plannedworksteam@accentgroup.org

How do I know when my home is due a planned improvement?

When your planned home improvement is due, we will be in touch to let you know which contractor will carry out the work. The contractor will also get in touch before the due date to say hello, explain what the work involves, what colours and choices you may have, and to let you know when, and for how long, they will be in your home. Please understand that things sometimes happen that may cause appointments for the work to change from time to time, but we will always let you know if they do.

Before the work starts

Before work can start, we may need to carry out an asbestos survey in your home to check if any asbestos is present. We need to check there is no hidden asbestos which could be disturbed when work is being done. There is no need to worry about this. If a survey is needed, it will be done by our specialist contractor who will contact you directly to make an appointment to carry it out. The survey will cover the inside of your home but will focus mainly where the work is being done. If any damage is caused, we will repair it when the work is finished. Not every home will need a survey, so there is no need to worry if our contractor does not get in touch.

What’s involved in each planned improvement job?

Whether we've been in touch about some planned maintenance or improvement work that your home is due, or you’d just like to find out more, you might find the information on these pages useful.

Please note, this information is for guidance only and, depending on the type of home you live in, there may be some differences in the way the work is carried out.

Can I opt out of planned improvements?

Accent want to, and are required to, maintain your home, but in rare/specific circumstances you may be able to opt out of having planned works completed.

If you want to opt out of any planned improvements in your home, you can complete our improvement refusal form and we will consider this request.

If the request is granted, this refusal will remain on your home for five years.

After five years, we will contact you again to ask if you still wish to refuse the improvement. At that time, if you decide you want the work to be done, the refusal will be removed, and your home will be placed back into our planned program. This does not mean the work will be done straight away.

Homeowners are unable to opt out of any planned improvement works.

I’m a leaseholder/homeowner, how does this affect me?

Your agreement (lease or property title) with us will advise what is our responsibility to repair and maintain and what falls under your responsibility. For example, if your home is a flat in an Accent owned block, in most cases we are responsible to replace the communal roof, when required. Your lease will state how you will contribute to the cost of any communal works.

Please note, if you are wanting to carry out home improvements and your agreement confirms this is your responsibility, you may need our consent before you get started, so please bear this in mind. If you are unsure about what your agreement says, please contact us and a member of the Leasehold and Homeownership team will be happy to help.

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