Nottingham

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• The estate is looking very green and tidy at this time of year. With the rain and good weather, bushes and shrubs are growing quickly. MalcFirth Landscapes are on site twice a month during April – October to keep this under control. If there are any problem areas restricting accounts, please contact me directly and where possible supply pictures. 
• The five blocks of flats on the estate are in the process of having additional security fitted to their communal front doors to stop people trespassing into each block. It is essential that residents ensure these doors are secured correctly when entering and exiting the buildings to ensure no unauthorised access. 
• Next Scheme Inspection Due: 25/09/2024

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• The estate is looking very green and tidy at this time of year. With the rain and good weather, bushes and shrubs will grow quickly. MalcFirth Landscapes are on site twice a month during April – October to keep this under control. 
• I continue to visit Crossways Drive on a monthly basis - if you require any assistance, please contact me to arrange a visit. 
• Next Scheme Inspection Due: 29/04/2025

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• The estate is looking very green and tidy at this time of year. With the rain and good weather, bushes and shrubs will grow quickly. MalcFirth Landscapes are on site twice a month during April – October to keep this under control.
• Various works continue to be carried out in the area of Denford Court currently, some of which require scaffolding to be raised. 
• If there are any further issues that Accent are not aware off, please feel free to reach out on the above customer services email address. 
• Next Scheme Inspection Due: 24/09/2024

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• Due to the size of the scheme on Garood Close, it does not require me to attend weekly. However I often try to visit on two occasions per month to ensure everything is as it should be.
• If there are any further issues that Accent are not aware off, please feel free to reach out on the above customer services email address. 
• Next Scheme Inspection Due: 19/08/2025 

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• The estate is looking very green and tidy at this time of year. With the rain and good weather, bushes and shrubs will grow quickly. MalcFirth Landscapes are on site twice a month during April – October to keep this under control.
• If there are any specific areas that you feel require a 'harder pruning' please get in touch. 
• Please can I ask all residents with ‘porch areas’ outside your flats to ensure these are kept clear and tidy, to avoid the possibility of any hazards/obstructions in the event of a fire in the block. Thank You.
• If you are experiencing Damp & Mould issues within your property, please ensure you are reporting to Accents Technical Hub 0345 678 0555 option 1 to discuss this further with our trained representative and surveyors.
• Concerns relating to Anti-social behaviour were raised back in June 2024 around the top of Hooton Road - no further reports have been made, and I remain in contact with the local neighbourhood policing team if you have concerns that need to be raised. 
• Next Scheme Inspection Due: 17/10/2024

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• Kayes Court has recently seen an influx in reports of noise related anti-social behaviour. Action was able to be taken when ‘The Noise App’ software was utilised to evidence these concerns, and warning notices were issued.
• If you experience any forms of persistent noise related anti-social behaviour which is effecting your ability to enjoy your home peacefully, I would encourage you to notify Accent, but also speak with Broxtowe Council Environmental Health Team about registering your concerns. They have additional powers that Accent do not have access to, and both agencies can work in partnership with each other.
• If you continue to experience any issues in relation to anti-social behaviour, or any other issues please ensure that you raise this to Accent.
• Fly Tipping has been located in/behind the bin stores recently. Accent have an obligation to clear this, however if it becomes a regular occurrence serving charges for next year (24/25) will need to be increased to cover the cost of this. Please dispose of your waste correctly.  
• Next Scheme Inspection Due: 19/09/2024

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• Nottinghamshire Police have notified Accent recently that homeless people have been seen within the area, and therefore it is essential that all block doors are closed and secured at night to avoid anyone using the communal area to sleep. This is the responsibility of any resident of Longthorpe Court.
• After my most recent I feedback to Malcfirth in relation to a possible trip/slip hazard at the back doors when it came to moss growing in the area. I have asked for this to be sprayed on the next visit to try and address the issue before winter. 
• Next Scheme Inspection Due: 12/11/2024

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly. 
• If you witness fly tipping taking place, and are happy to report it – your concerns would be noted in the strictest confidence.
• The estate is looking very green and tidy at this time of year. With the rain and good weather, bushes and shrubs are growing quickly. MalcFirth Landscapes are on site twice a month during April – October to keep this under control. If there are any problem areas restricting accounts, please contact me directly and where possible supply pictures. 
• Next Scheme Inspection Due: 17/10/2024

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• The estate is looking very green and tidy at this time of year. With the rain and good weather, bushes and shrubs are growing quickly. MalcFirth Landscapes are on site twice a month during April – October to keep this under control. If there are any problem areas restricting accounts, please contact me directly and where possible supply pictures. 
• Next Scheme Inspection Due: 10/12/2024

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• The Neighbourhood Policing Team in Stapleford are completing regular daily/weekly visits in the area and should be reached out to if you have concerns of anything suspicious.
• Flat 22 had recently been targeted by several individuals but since the property repossessed by Accent and secured, the number of incidents has drastically reduced. If you do witness anything, please contact me immediately.  
• I am also visiting on a weekly basis and aim to engage with as many residents as possible.
• Next Scheme Inspection Due: 15/10/2024

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• As the Housing Partner responsible for Rayner Court I make an effort to visit the estate fortnightly in an attempt to pick up and concerns that residents may be experiencing. More recently, concerns have been raised about cannabis consumption in the area. Nottinghamshire Police and Accent visit at different times throughout the day to try and observe/evidence where this may be coming from.
• If you have any additional information - please contact myself, Nottinghamshire Police or Crime Stoppers.
• Next Scheme Inspection Due: 19/09/2024

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• The estate is looking very green and tidy at this time of year. With the rain and good weather, bushes and shrubs are growing quickly. MalcFirth Landscapes are on site twice a month during April – October to keep this under control. If there are any problem areas restricting accounts, please contact me directly and where possible supply pictures. 
• Next Scheme Inspection Due: 03/12/2024

September 2024

• This years Customers Perception Survey has also recently been released - Customers who live in General Needs, Housing for Older People, Supported Housing and Temporary Housing will receive the survey. You will receive a survey by text, email or phone. Customers who receive a survey by text will receive a text from ‘AccentGroup’. Please can I ask all residents where possible to complete the survey as Accent strive to provide the best possible service to its customers. Thank you. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• Recently, neighbouring properties to the rear of Wainfleet Court have suggested that the communal lighting coming from the tops of the building is shining into their properties and therefore Ian Williams have been asked to visit and adjust the angle of the lights. This should be carried out with minimal fuss and inconvenience to residents. 
• Please can I encourage all residents to dispose of their waste correctly. After a recent visit I observed piles of rubbish appearing around the area - Accent has a obligation to clear fly tipping but if this becomes a regular occurrence service charges will need to be increased in the next financial year to cover these costs. 
• Next Scheme Inspection Due: 18/12/2024