We Get Why We Are Here
Accent is recognised as a great place to work, but only because we are all proud to work here. Whether we can claim 30 years of fantastic service, or view change as great when we have made our impact, we all get what we do, why we are here and who we are here for.
With strong leadership at every level, an employment package with some of the best terms and conditions out there, and award winning colleagues, we will motivate and inspire you to be the best you can be.
Our latest vacancies are listed below, and if you're unsure about what the opportunities might be for you at Accent we've also included the handy 'Guide to Departments' section about the bottom of the page.
Latest Application: Friday 6 November
Latest Application: Friday 6 November
Latest Application: Friday 6 November
Salary: £17,265 (pro rata)
Location: Southfield Lodge, DL15
Latest Application: Friday 6 November
Latest Application: Wednesday 4 November
Latest Application: Monday 9 November
All our available vacancies are advertised on our online recruitment site:
Guides To Departments
Want to know what some of the the different teams and departments do at Accent? Well you're in luck… the following sections provides a brief overview of what we do on a day-to-day basis.
The Accent Contact Centre team is based at our Charlestown House office in Shipley, and we’re the first point of contact for our customers.
We’re a team of over 40 customer advisors and team leaders, and we handle a wide range of enquiries on income, arrears, repairs, complaints, anti-social behaviour, lettings and benefits through our multi-channel contact systems.
As the North regional team, we look after the 12,000 or so residents who live in our northern regions – the North West, North East and Yorkshire. We are based in offices in each of those locations – Burnley, Middlesbrough and Shipley – and we are focussed on making sure we create that excellent customer experience by making sure our teams deliver the Accent Partnership service offer to all our customers.
We are the East regional team and we look after the 4,500 or so residents who live in the eastern region. We are based in Peterborough and we manage Accent’s homes across Peterborough, Cambridgeshire and the surrounding counties. Just like our regional colleagues, we too work to make sure our residents get that fantastic, frontline customer experience we promise and, as most of Accent’s new homes will be built in our region, we are looking forward to offering that experience to lots of new customers.
We are the South regional team and we look after the 4,500 or so residents who live in the southern region. We are based in Camberley and we manage Accent’s homes across Surrey and the surrounding counties. Just like our regional colleagues, we too work to make sure our residents get that fantastic, frontline customer experience we promise by managing their tenancies, service and homes, and providing any extra support they may need. We’re the most distant of the regional offices, so we always welcome colleagues from other regions.
As the Homeownership team, we look after Accent’s outright owners, shared owners and leaseholders. Most people’s leases and agreements are individual and we can find ourselves dealing with a range of complicated queries, but we also aim to provide a great customer experience in all the same service areas as our colleagues who look after our renting customers. Our customers often share the same experiences, regardless of their tenure type – and we want to provide them with the same quality service.
As the Homes Team, we support our colleagues and work with them to deliver the Accent Partnership by ensuring our homes are maintained and invested in to the highest standard. We aim to provide our customers with a brilliant service, keeping them safe and secure at all times with four dedicated teams managing our processes, programmes, strategies and our commercial activities.
As the Homes Commercial team, we're responsible for reviewing the quality, time and cost performance of our voids and estate services contracts. We support colleagues to deliver an excellent customer experience with the commercial review and management of all contracts, recommendations for future service improvement and with support on void processing, repairs analysis and budget monitoring. We are currently reviewing a new voids standard.
As the Homes Programme team, we lead on customer safety, fire safety and our planned programme. We organise and manage inspections, testing, remedial works, contract management and we provide support with specifications. We continually look to improve our performance in these critical business areas, and ensure works are completed to a high standard and on budget.
As the Homes Strategy team, we're responsible for reviewing how our homes perform. We want our customers to be happy and proud to live with us and we work closely with our colleagues to prioritise planned maintenance and quality standards. We work to remove any technical barriers and to develop strategies for future investment and asset management. We are currently working on a new energy efficiency strategy and reviewing a new Homes Standard.
As the Homes Transformation team, in partnership with colleagues across the group, we review the team’s processes, keeping them lean and simple and continuously improving. We provide the data for managing performance and training for colleagues working on repairs, voids and planned works. Some of our current projects include the repairs process review and our asset management system development.
As the Income Strategy team, we are responsible for helping customers who have got into difficulty with their rent and supporting colleagues with more complex cases involving court and legal action. We deal with housing benefit and Universal Credit queries, help customers with budgeting and payment plans and try to find a solution which benefits everyone. When our customers’ circumstances change, first and foremost, we are here to support them.
We’re the Insight and Strategy team. We support the executive team, with the development of Accent’s strategic direction and corporate policy, and we look after corporate communications and business intelligence.
Brand & Communications
As the Brand & Communications team, we live and breathe the Accent brand through our internal and external communications. We develop customer and colleague comms, and support our colleagues to position Accent in a positive light. We manage both our external website and intranet, and provide a design service for all parts of the Group. We’re equally good in a comms crisis or where there’s a great story to share…
Insight & Improvement
Customer insight is a key part of continuous improvement and helps put customers at the heart of the organisation and helps to ensure services are driven by customer expectation and need. Customer insight can be used to inform strategy and policy, to help allocate resources, to understand and manage performance, to promote services and inform service design
As the Land & Planning team, we develop Accent’s land-led development programme. We establish excellent working relationships with landowners, land agents and other key stakeholders to identify development opportunities which enable us to make a meaningful contribution to the housing crisis.
We want to provide a first class sales service. Our team is responsible for managing the sale of all Accent’s new build homes, including shared ownership and outright sale. When they are ready to sell, we work behind the scenes and directly with our new homeowners to ensure a smooth process from that initial enquiry right through to handing over the keys.
As the Business Finance team, we support the business and all our colleagues by providing sound financial advice and timely information through forecasting, budgeting and accounting to make sure the Accent Board and executive team has the right information and makes the right decisions to deliver the ambitions of our corporate strategy.
We provide a high quality Corporate Finance service to all colleagues encompassing payroll, treasury, taxation, financial accounts, financial planning and financial systems. We also provide specific support to our development colleagues through the provision of finance business partnering and it’s us who make sure the business has enough cash in the bank to deliver our promises at the same time as staying compliant with all statutory legislation.
Our ICT services include everything you’d expect; including core services such as desktop/laptop/mobile, email, storage and printing along with ICT project delivery, technical and application support, data maintenance and reporting, security, technology solution development and your ICT Service Desk, keeping everyone and everything working.
Digital CX Products Team
Driving digital change to deliver a better customer experience. Supporting and developing Accent’s customer contact and digital capabilities. Our core areas of focus are support, training and development of our Contact Centre and web products – Geomant, MyAccount, Let’s Move and SharePoint.
Digital Data & Information
Accent’s data management and reporting team. Providing accurate information for business users to make the strategic and operational decisions which drive Accent’s performance. The team manage our QlikView dashboards, scorecard production and database management.
ICT Service Desk
The first point of contact for all your ICT requirements. Our friendly, experienced and knowledgeable team will get you back on track and help with your ICT or Facilities requests.
Digital Service Delivery Projects
Driving the ICT infrastructure and service delivery change that powers our digital transformation. Project Management services covering everything from Microsoft licenses, SharePoint and Office 365 to support contracts for technical and security systems.
The Technical Team are responsible for optimising systems performance and keeping Accent secure. The engine house - they keep the technical wheels turning – and they can hold a conversation! Amazing!
Digital UX Product Team
The UX Product Team are driving digital change and simplification to deliver a better colleague experience at Accent. Supporting and developing Accent’s business systems – ActiveH, M-Files document management, AllPay and Mobile applications.
Digital Agile Development
As the Agile Development team we're responsible for developing new products to transform Accent's digital capabilities and delivering critical projects using Agile project management techniques. Currently our core areas of focus are Asset Management, Customer Safety and systems for Development & Growth.
It's the role of all of our Boards & Committees to ensure our organisation is well run and governed, and has the finances to deliver the aims of our corporate strategy at the highest level. Our members are from a variety of housing, finance, development and other commercial backgrounds, ensuring we have the skills and expertise we need to deliver every aspect of our service to our customer and our organisation
It's the role of the People Team to enable a fantastic workplace where people flourish. We act as an internal consultancy to support leaders across the business to enable their teams to be awesome.
What do we do?
- Develop our employer brand so we can attract and retain the best talent.
- Promote opportunities internally and externally through our online recruitment website.
- Support our leaders in recruiting diverse talent across our regions.
- Help our leaders to engage, develop and lead their teams to enable high levels of commitment, performance, progression, inclusion and wellbeing.
- Ensure our people policies, systems, procedures and practices are simple, keep us within the law and reinforce our values at every stage.
The role of Business Assurance Team is to provide Board, Audit Committee and the Executive Director team with confidence and assurance in the Group’s ability to achieve its strategic objectives.
We work with and support managers and staff in:
- Risk Management
the identification, assessment, and control of business risks
- Internal Audit
internal audit is an independent, objective assurance and consulting activity designed to add value and improve an organisation's operations. It helps an organisation accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes
- Fraud Prevention
prevention and investigation of suspected incidents of fraud, theft or irregularity
- Data Protection
advising on day to day data protection issues, dealing with Accent colleague related Subject Access Requests and supporting the Contact Centre with complex customer Subject Access Requests
ensuring that Accent has appropriate insurance policies in place, managing the relation with our insurance broker and supporting claims handling.