It is our responsibility to deliver a reliable repairs service which makes sure we meet our landlord responsibilities to maintain certain parts of your home, and the fixtures and fittings inside it.
However, it is also your responsibility to look after your home, and make sure the repairs you are responsible for are completed to keep your home in a good state of repair.
Our new repairs responsibilities leaflet sets out what repairs we are responsible for and what repairs you are responsible for under the terms of your tenancy agreement. If you have, or think you have, a repair which is not covered in the leaflet, please check who is responsible by contacting us or checking our website before arranging anything yourself.
If you need any help understanding your obligations or with downloading a copy of the leaflet, please get in touch with us and one of our friendly technical advisors will be able to help you.
Did you know we also have some self-help ‘how to’ videos to help with some of the responsibilities which are yours? Our videos are quick and simple to follow, but our technical team are always here if you need help.
Just a reminder that if you are a homeowner or leaseholder, the details in this leaflet do not apply to you. Please refer to the terms of your individual agreement, (often your lease or title) for details of the services that we are contracted to provide to you.