Repairs Update - Storm Damage

We are receiving a very high number of calls into our contact centre to report damage caused by Storms Dudley and Eunice.

Sadly, the storms have had a huge impact and our customers are facing a number of serious situations which we need to prioritise and get sorted for them.

For the moment, we need to focus on those customers who are in need of emergency repairs which puts themselves or others at risk. This means we need to ask for any other repairs, which aren’t emergencies, to be reported through MyAccount. If you do not have a MyAccount, this link explains how to set one up.

If you need more help setting up your account, please watch our video.

Our engineers are doing their best to attend to your emergencies within timescale, but they are also extremely busy. While we know this isn’t ideal, please be assured we are doing all we can to get to you as soon as possible. Please avoid calling our contact centre to chase an engineer if you can. We’re working hard to support you all during this busy time and are grateful for your patience.

Thank you for your support during these excessively busy times. 

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