After months of design, testing and talking to residents, we are delighted to announce the launch of MyAccount our new customer portal.
The new portal has been re-designed from top to bottom so, even if you've used our previous portal, you will need to register for a new account before logging in for the first time.
Your existing username and password will not work on MyAccount, but it only takes a few seconds to register for your new account. All you need is:
- Your name (as it appears on our system)
- An email address
- Your Account Reference number
- Your post code
- Your Date of Birth
MyAccount has lots of improvements, so reporting a repair and paying your rent is even more convenient and much simpler than before. It looks and feels different and it doesn't matter what device to use to access it - MyAccount will look equally as good.
Paying your rent on-line will be easier too, MyAccount securely stores and automatically adds your account number, so you won't need to add it manually when you want to make a payment via Allpay.
Great new features include the 'notifications' inbox, which we will use to keep you up-to-date of any changes, or if there are any problems with any of our systems.
We're really confident that MyAccount is a huge improvement on our previous system, and we really hope you enjoy using it.
Registering for MyAccount
We've tried to make registering for MyAccount as easy as possible, but we also need to be able to ensure that only genuine Accent customers are able to create accounts.
So if the information a customer adds on the Registration Form, doesn't exactly match what we have on our systems, it will result in them not being able to register for an account.
To help with the registration process we've created a 'step-by-step' guide to try and explain exactly what is required in each field. After watching the video you're still unable to register, please get in touch…
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