It's Time to Check Your Heating

To prepare for the colder months ahead, this is the perfect time to check your boiler pressure and your heating system.

A quick check of your heating now will mean we have time to sort anything that isn’t working as it should be when the time comes to turn it on.

Checking your boiler is easy. All you need to do is set your heating at a temperature which is higher than the current room temperature and your heating should come on. Please allow enough time to make sure your radiators are heating up before you switch off or back to your preferred temperature.

If you have any problems, they might be simply fixed by re-pressurising your boiler or bleeding your radiators. Our self-help ‘how to videos’ will guide you through the steps you need to take.

If you have any more serious problems, please contact us now so we can get them sorted for you before the winter rush.

We can completely understand why you might be worried about putting your heating on at all this year because of the cost, but we want to make sure you are as safe and warm in your home as possible. A cold home can mean damp, mould and condensation has chance to form which not only affects the health and wellbeing of you and your family, but your home too.

Not using your gas can be much more expensive, and even more dangerous, than using it. Using things like outdoor heaters, or electric plug-in heaters to keep warm, or camping stoves to cook, can put you and your family at risk. They can give off poisonous fumes or easily catch fire.

We want to be able to support you wherever we can, and we will be letting you know where you can get useful help and advice, and possible practical support. In the meantime, if you are worried about your bills, please speak to your customer partner or visit our Supporting our Customers webpage.

We are here to help you stay warm, comfortable and safe in your home this winter. Please check your heating now and let us know if it isn’t working. If the faults are minor, but you can’t sort them yourself, you can report them over your MyAccount. If you have a heating emergency, or you are worried about your energy bills, please contact us now on 0345 678 0555.

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