It is really important for us to know what condition your homes are in. We do this every year through what are known as 'stock condition surveys.' These help us plan how we maintain and improve your homes in the future. 

What is the information used for?

It will tell us more about the condition of your home and allow us to plan for any future work which is needed, such as fitting replacement kitchens, bathrooms, windows and doors.

What’s covered in a stock condition survey?

We look at all parts of your home including:

  • outside – roofs, walls, windows and doors, fences and paths
  • inside – kitchens, bathrooms, heating, electrical wiring and insulation
  • communal and external parts of a block of flats such as corridors, lifts, stairwells, fire alarms, communal lighting, door entry systems and pathways.

When will my home be surveyed?

If your home is to be surveyed between September 2019 to November 2019, you will receive a letter from our partners, Savills, who are carrying out the work on our behalf. 

If you receive a letter, a surveyor may call at your home during this time. Please give them access. All surveyors will be wearing a Savills Identification badge and will carry a letter from us explaining that they are carrying out the survey on our behalf.

There is no need to take time off work, or wait in for a surveyor to call. If you are not at home at the time the surveyor calls, they will simply go to a nearby property to complete a survey there instead and try to come back another time.

What will I need to do?

The surveyor will need access to all your rooms, the loft and outside areas. They will make notes and take photographs. The visit will normally take up to 30 minutes. Any shared communal areas will also be surveyed. If any safety related repairs are identified during the survey, these will be reported and dealt with. But, general day to day repairs cannot be logged so if you are having any issues when the surveyor calls, you will be advised to report it using our normal channels. 

Thank you for allowing the surveyor access.


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