Customer Performance (Annual) Report 2021/22

As we reach the end of 2022, we are pleased to share information on how we have performed as a business over the last financial year, 1 April 2021 to 31 March 2022 in our Customer Performance Report.

It has been a very busy year here at Accent. Although there are no Covid-19 restrictions in the UK at present, with every other housing association, we have continued to feel the impact of the pandemic with the rising costs, and shortages, of supplies, materials and labour. An even bigger crisis has emerged from the war in the Ukraine, and this will continue to have an impact on our everyday lives and the cost of living until it is over.

Through all this, we’ve been working hard to deliver your services and continue to improve them. Improving service is always our top priority but, as the cost-of-living crisis hits home, we have also been looking at ways in which we can help those of you in most need with your own challenges. We have been providing direct support by ‘signposting’ to charities and agencies which can help, with budgeting and prioritising household bills and with tenancy management. We are here for anyone who needs us – and we will continue to be for as long as we are needed.  

As things change around us almost daily, we will continue to work hard to make sure we remain a strong and successful business. We will continue to support and provide for you, and face the challenges that come our way, so we can stay strong and deliver the high quality, value-for-money services you have a right to expect.

Although this information is mainly for those customers who rent their homes from us, we hope our homeowners will find some of the content useful too, especially where we have mixed estates of rented and owned homes.  


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