As we all try to balance the cost of heating our homes and our other household expenses this year, it might seem tempting not to put the heating on at all. But, if our homes are cold and not well ventilated, condensation, damp and mould can form, and that can cause a whole set of different problems.
One of our ‘how to’ videos, ‘Preventing Damp and Condensation’ explains how you can help stop condensation forming in your home and causing more serious issues, with some simple tips for reducing the moisture in your home.
We are committed to providing good quality homes and we have processes in place for dealing with damp and mould problems. Our technical repairs hub advisors are trained in all areas of repairs and maintenance and are the first point of contact for customers when reporting damp and condensation issues, as well as all other repairs.
To look at damp and mould issues specifically, we have recently recruited two specialist surveyors and our building services managers monitor damp and mould cases carefully. From January, our main contractor, Ian Williams, will use a new survey to identify any possible problems when they visit your homes for a repair, even if it has nothing to do with damp or mould, to spot any issues that we might not yet know about early. We will be asking if you have any leaks or if you’ve seen or smelled any signs of damp. We’ll also be checking that there are extractor fans where they should be. We also survey our homes regularly in line with current regulations and guidance.
If you see any signs, please let us know and we will get someone out to investigate.