2020 has been a strange and difficult year for many of us.
Following the nation’s lockdown in response to the coronavirus, we’ve been working from home and finding new ways of delivering your services. We’ve had to change the way we do some things, and pause some things completely, but your services and safety have always been our first priority.
Our report for the financial year ending 31st March 2020, shows how we have performed in each of the service areas you have told us are most important to you, such as repairs. If you have any questions about any of the information, please get in touch.
There is a lot for us to share with you and, to help us make sure we got the messages right, we aked residents to help us pull together the content of this report.
If you'd like to get more involved with influencing what we do, how we do it and how we say it, please get in touch. We'd love to hear from you.
Claire Stone, Executive Director of Customer Experience