Accent Values

Why Have Values?

Our values are at the heart of everything we do at Accent – they are our guiding principles, they define our culture and inform every decision we make to ensure we offer the very best customer experience.

We Are Driven

We do whatever it takes to get it right for our residents. Being driven means we approach challenges with fearlessness and energy. We want to improve people’s lives which is an ambitious goal and the only way we will do that is by being highly motivated.

A lot of our drive comes from residents themselves; whose stories are a constant source of inspiration and a reason to keep on doing what we do.

We Are Smart

We challenge ourselves to improve every day. We are smart enough to know that we don’t always get it right and smart enough to quickly adapt, change and improve. Acting smart also means we find the most efficient ways to make improvements.

Our team are all individually smart too because we believe an empowered and talented team is the way to success. We’re always investing in and celebrating our team.

We Are Inclusive

We ensure that every voice is heard through collaboration and valuing different perspectives. We accept and respect people for who they are, and we don’t judge people who are different to us. We believe that it's our differences that make us stronger and diverse thinking makes our decisions better. We know that only by collaborating as one team will we deliver a brilliant service to our customers.

We Are Caring

We are genuine people who care. Accent is serious about providing quality homes and giving people the best chance at achieving everything they hope to. People are at the heart of everything we do and always have been.

Our relationships with residents can be transactional but for others, we provide a vital service that is more than housing. We care about tenants lives and gain trust by being here when we are needed.