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Help Available for Residents New to Universal Credit

Universal Credit PostNew to Universal Credit? Don’t panic! We have support available for residents navigating Universal Credit for the first time.

What is Universal Credit?

Universal Credit provides support for people out of work or working on a low income. It comes in the form a single monthly payment. It replaces some of the benefits you may be receiving at the moment, which are:

  • Income Based Job Seeker's Allowance
  • Income Related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit

How you can prepare for Universal Credit

  • Get your rent account into credit. It will reduce the risk of arrears when you move over to Universal Credit. 
  • You'll need a bank account to be able to receive your Universal Credit payment. Once you have a bank account you can set up Direct Debits to pay your rent and bills. 
  • You'll need an email address for your Universal Credit claim, this is free to setup with a number of providers. 

 Universal Credit Updates

Stay tuned for our Universal Credit updates as we bring you all the latest including: areas due to move onto Universal Credit, changes that affect claimants and links to further information.

  • 7 Day Waiting Time Scrapped. Read More
  • Surplus Earnings for Working Claimants. Read More
  • 2 Week transition payment for new Universal Credit claimants currently receiving Housing Benefit. Read More

Resident Experiences with Universal Credit

We are already helping many residents to successfully make Universal Credit claims through our Tenancy Sustainability team.

Further Information on Universal Credit

If Universal Credit is affecting your ability to pay rent and manage your finances, get in touch to discuss as soon as possible.

Please also visit these resources for useful guidance on Universal Credit:



Money Advice Service

Citizens Advice