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Although we aim to answer your call as quickly as possible, if we are experiencing unusually high call volumes, you may have to wait longer than normal to speak to one of our advisors.
 
Please use our online customer portal to log a new or view an existing repair.

Contact Info

Accent North East
  • Address: 202 Linthorpe Rd, Middlesbrough, TS1 3QW
  • Phone: 0345 678 0555
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our contact centre is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday

    Please contact us if you would like to visit our office as you will need to make an appointment.

     

  • Facebook: Accent North East
  • Twitter: @accentmb
Accent North West
  • Address: Lodge House Cow Lane Burnley BB11 1NN
  • Phone: 0345 678 0555
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our national contact centre (based in West Yorkshire) is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday.

    Please contact us if you would like to visit our office as you will need to make an appointment.

  • Facebook: Accent North West
  • Twitter: @accentbrn
Accent Yorkshire
  • Address: Charlestown House, Acorn Park Industrial Estate, Charlestown, Shipley, West Yorkshire, BD17 7SW
  • Phone: 0345 678 0555
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our contact centre is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday

    Our office reception is open to the public from 9.00am to 5.00pm Monday, Tuesday, Thursday and Friday 10.00am* to 5.00pm on Wednesday

    *Closed 9-10am for staff training.

    Please contact us if you would like to visit our office as our housing officers are not based in the building. 

  • Facebook: Accent Yorkshire
  • Twitter: @Accentbd
Accent East
  • Address: 2nd Floor Stuart House St John's Street Peterborough PE1 5DD
  • Phone: 0345 678 0555
  • Text: 07800 140 781
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our contact centre is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday

    Please contact us if you would like to visit our office as you will need to make an appointment.

    *Closed 9-10am for staff training

  • Facebook: Accent East
  • Twitter: @accentpb
Accent South
  • Address: 1 Pembroke Broadway, Camberley, Surrey, GU15 3XD,
  • Phone: 0345 678 0555
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our national contact centre (based in West Yorkshire) is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday.

    Please contact us if you would like to visit our office as you will need to make an appointment.

  • Facebook: Accent South
  • Twitter: @Accentcmy
Debt Recovery
  • Address: Lodge House, Cow Lane, Burnley, BB11 1NN
  • Phone: 0345 678 0558
  • E-mail: drt@accentgroup.org
  • Business Hours:

    Our office is open 9.00am to 5.00pm Monday to Friday

Accent Head Office
  • Address: Charlestown House, Acorn Park Industrial Estate, Charlestown, Shipley, West Yorkshire, BD17 7SW
  • Phone: 0345 678 0555
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our contact centre is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday

    *Closed 9-10am for staff training.

    Although our head office is open to the public, if you need to speak to your housing officer, or a certain member of staff, please contact us to make an appointment before you visit to ensure they are available to see you.  

     

  • Twitter: @AccentGroupLTD

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