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We are experiencing unusually high call volumes , which means you may have to wait longer than normal to speak to one of our advisors.
 
Please use our online customer portal to log a new or view an existing repair.

Contact Info

Accent North East
  • Address: 202 Linthorpe Rd, Middlesbrough, TS1 3QW
  • Phone: 0345 678 0555
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our contact centre is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday

    Our office reception is open to the public from 9.00 am to 1.00 pm Monday, Tuesday, Thursday and Friday 10.00am* to 1.00pm on Wednesday

    *Closed for staff training

     

  • Facebook: Accent North East
  • Twitter: @accentmb
Accent North West
  • Address: Lodge House Cow Lane Burnley BB11 1NN
  • Phone: 0345 678 0555
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our national contact centre (based in West Yorkshire) is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday.

    Please contact us if you would like to visit our office as you will need to make an appointment.

  • Facebook: Accent North West
  • Twitter: @accentbrn
Accent Yorkshire
  • Address: Charlestown House, Acorn Park Industrial Estate, Charlestown, Shipley, West Yorkshire, BD17 7SW
  • Phone: 0345 678 0555
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our contact centre is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday

    Our office reception is open to the public from 9.00am to 5.00pm Monday, Tuesday, Thursday and Friday 10.00am* to 5.00pm on Wednesday

    *Closed 9-10am for staff training.

    Please contact us if you would like to visit our office as our housing officers are not based in the building. 

  • Facebook: Accent Yorkshire
  • Twitter: @Accentbd
Accent East
  • Address: 2nd Floor Stuart House St John's Street Peterborough PE1 5DD
  • Phone: 0345 678 0555
  • Text: 07800 140 781
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our contact centre is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday

    Please contact us if you would like to visit our office as you will need to make an appointment.

    *Closed 9-10am for staff training

  • Facebook: Accent East
  • Twitter: @accentpb
Accent South
  • Address: 1 Pembroke Broadway, Camberley, Surrey, GU15 3XD,
  • Phone: 0345 678 0555
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our national contact centre (based in West Yorkshire) is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday.

    Please contact us if you would like to visit our office as you will need to make an appointment.

  • Facebook: Accent South
  • Twitter: @Accentcmy
Accent Head Office
  • Address: Charlestown House, Acorn Park Industrial Estate, Charlestown, Shipley, West Yorkshire, BD17 7SW
  • Phone: 0345 678 0555
  • E-mail: customerservices@accentgroup.org
  • Business Hours:

    Our contact centre is open 8.00am to 8.00pm Monday, Tuesday, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday

    *Closed 9-10am for staff training.

    Although our head office is open to the public, if you need to speak to your housing officer, or a certain member of staff, please contact us to make an appointment before you visit to ensure they are available to see you.  

     

  • Twitter: @AccentGroupLTD
Debt Recovery
  • Address: Lodge House, Cow Lane, Burnley, BB11 1NN
  • Phone: 0345 678 0558
  • E-mail: drt@accentgroup.org
  • Business Hours:

    Our office is open 9.00am to 5.00pm Monday to Friday

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