Management Performance Information
Below, you can find information on how we perform across our housing services.
This information comes our general needs homes, housing for older people, supported housing, intermediate rent, (a rental choice for lower to moderate income households), temporary accommodation and our shared ownership homes.
Please contact us if you would like to learn more about how we perform in any of these service areas.
KEY:
Indicates performance is below target
Indicates performance is above targetComplaints
8.89
stage one complaints received per 1,000 homes during Q2.
Historical statistics
9.30 for Q1
Complaints
1.41
Stage two complaints received per 1,000 homes in Q2.
Historical statistics
1.47 for Q1
Complaints
50
%
of stage one complaints responded to within the Housing Ombudsman’s timescales during Q2.
Historical statistics
34% for Q1
Complaints
73.3
%
of stage two complaints responded to within the Housing Ombudsman’s timescales during Q2.
Historical statistics
82% for Q1
Anti-social behaviour
8.09
anti-social behaviour cases opened per 1,000 homes in Q2.
Historical statistics
37.34 at 22/23 year end
7.80 for Q1
Anti-social behaviour
0
hate crime incidents opened per 1,000 homes during Q2.
Historical statistics
0 at 22/23 year end
0 for Q1
Repairs and maintenance
0.08
%
of homes that do not meet the Decent Homes Standard in Q2.
Historical statistics
0.05% at 22/23 year end
0.08% for Q1
Repairs and maintenance
89.5
%
of emergency responsive repairs completed within the landlords target timescale in Q2
Historical statistics
77.2% at 22/23 year end
78.6% for Q1
Repairs and maintenance
84.7
%
of non-emergency responsive repairs completed within the landlord’s target timescale in Q2.
Historical statistics
80.7% at 22/23 year end
79.9% for Q1
Customer safety
99.89
%
of homes for which all required gas safety checks have been carried out in Q2.
Historical statistics
100 at 22/23 year end
99.87% for Q1
Customer safety
100
%
of homes for which all required fire risk assessments have been carried out in Q2.
Historical statistics
100% at 22/23 year end
99.96% for Q1
Customer safety
100
%
of homes for which all required asbestos management surveys or re-inspections have been carried out at Q2.
Historical statistics
100% at 22/23 year end
100% for Q1
Customer safety
100
%
of homes for which all required legionella risk assessments have been carried out in Q2
Historical statistics
100% at 22/23 year end
100% for Q1
Customer safety
89.79
%
of homes for which all required communal passenger lift safety checks have been carried out in Q2
Historical statistics
100% at 22/23 year end
95.76% for Q1
Perception Survey Measures – Coming soon!
The tenant satisfaction measures (TSM) survey is now closed. We will be sharing the results with you before the end of the year.
