UPDATED 30 December
If you have been affected by the recent flooding, or you are worried that you still might be, please contact us straight away. We will arrange someone to call as soon as possible.
Our lines are open from 8am until 8pm today and tomorrow, and until 4pm on New Years Eve.
We are closed on New Years Day but our out-of-hours service will be in operation to take any emergency calls, so your call will be answered at all times - please do not wait until our offices are open to report any emergency.
Please follow the flood advice from your own local authority. You can also ring the Environment Agency helpline on 0345 988 1188 or visit the national flood warning service for the latest flood alerts and warnings. If you are not affected, try to stay away from affected areas.
The Environment Agency has also published three information leaflets which you may find helpful:
- Preparing for a Flood: Practical advice on how to protect you and your property.
- During a Flood: Practical advice on what to do and how to stay safe.
- After a Flood: Practical advice on how to recover.
Our thoughts are with everyone who has been affected.