After months of design, testing and talking to residents, we are delighted to announce the launch of MyAccount our new customer portal.
The new portal has been re-designed from top to bottom so, even if you've used our previous portal, you will need to register for a new account before logging in for the first time.
Your existing username and password will not work on MyAccount, but it only takes a few seconds to register for your new account. All you need is:
- Your name (as it appears on our system)
- An email address
- Your Account Reference number
- Your post code
- Your Date of Birth
MyAccount has lots of improvements, so reporting a repair and paying your rent is even more convenient and much simpler than before. It looks and feels different and it doesn't matter what device to use to access it - MyAccount will look equally as good.
Paying your rent on-line will be easier too, MyAccount securely stores and automatically adds your account number, so you won't need to add it manually when you want to make a payment via Allpay.
Great new features include the 'notifications' inbox, which we will use to keep you up-to-date of any changes, or if there are any problems with any of our systems.
We're really confident that MyAccount is a huge improvement on our previous system, and we really hope you enjoy using it.
Activate your account here.