We invited residents who had swapped homes to take part in a survey to help us understand their experience of the mutual exchange process. 

Accent recommends the House Exchange website, and encourages residents who are thinking about swapping homes to use this service. However, your feedback indicates that there may be other ways of finding suitable matches.

You said: Respondents suggest that the Homeswapper and House Exchange websites are useful and easy to use, but most respondents eventually found a match elsewhere.

We did: We will continue to work with House Exchange; as this was more popular for residents in our East and South regions, where most mutual exchanges take place. They provided the best value for our residents and will meet the standards that Government requires us to achieve.

You said: Most respondents eventually found a suitable match through Facebook.

We did: We will also work with our partners to promote social media as a means of finding a suitable match. Facebook offers many benefits; it is free, users can upload as many photos as they want, and can communicate directly with each other. We are working with House Exchange to see how we can work closely with them to take advantage of the usefulness of social media.

You said: In a previous survey, 70% of respondents thinking about moving or swapping homes with another resident would prefer to stay within Accent. 37% looked at Accent’s website for suitable matches.

We did: Our new online lettings service ‘Let’s Move’ will make it easier for internal and external applicants to find a suitable property, register their interest and track the progress of their application.

Join the Accent 500

An informal online community of involved residents, who take part in regular surveys and consultations.

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