Why does Accent have a Resident Engagement Action Plan?

We have consistently heard that customers would like greater influence over the way that services are delivered both at a local level and at a national level.

Our Resident Engagement Action Plan describes the ways we will meaningfully involve customers in decision-making.

Our aim is to ensure that customers’ views are taken into consideration and acted upon. We believe this will help us to build relationships based on trust and promote customer satisfaction.

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