Find out more about how your views have influenced change at a local level...

You said: Our grounds maintenance providers were not delivering the standard of service residents wanted and expected.

We did: We invited residents on this leasehold scheme to nominate their own locally-based contractor to provide the grounds maintenance service. We consulted with residents about the specification, and asked successful nominees to provide a quote based on the enhanced specification.

 

You said: Residents would like more choice over how their estates services are delivered.

We did: We carried out a consultation inviting residents to opt for a 'bronze', 'silver' or 'gold' standard of grounds maintenance (and window cleaning where applicable). We specified what each standard would cover and explained what it would cost each individual, to help them make an informed decision about which standard best suited them.


You said: Residents would like to see more partnership working, to promote safer and more attractive living environments.

We did: The local Customer Partner arranged a 'Champion Day'. Residents and staff worked collaboratively to 'tidy-up' the estate. Items of bulky waste were collected and removed, paved areas were swept, and fences were repainted.

You said: Residents would like more choice over how their estates services are delivered.

We did: We carried out a consultation inviting residents to opt for a 'bronze', 'silver' or 'gold' standard of grounds maintenance (and window cleaning where applicable). We specified what each standard would cover and explained what it would cost each individual, to help them make an informed decision about which standard best suited them.


You said: In the grip of the coronavirus crisis, some residents at this Independent Living scheme were at risk of loneliness and isolation.

We did: The challenging circumstances did not stop residents from celebrating the 75th anniversary of VE Day. Residents shared stories and memories of their VE experiences with their Scheme Manager and decorated their homes and gardens to mark the occasion. Mrs H was kind enough to share her story:

'When I was about 6, I lived in London during the blitz. My house was bombed and ruined. My family all survived because we were in the Anderson shelter in the garden but we had to be dug out by the ARP who were happy to rescue us all alive!'

Residents and staff are working collectively to build community spirit at this unnerving time, all the while maintaining social distancing.

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