Find out more about how your views have influenced change at a local level...

You said: Residents were unhappy with the grounds maintenance service and some were unclear about the standard of service they should expect.

We did: We visited the estate to assess the performance of the grounds maintenance contractor. Where services had fallen short of the specification, we brought to this to their attention. Any shortcomings were quickly addressed. We worked with contractors to develop an 'action plan' to improve the appearance of the estate. Where improvement works were outside of the contract, we sought quotes and consulted with customers to find out whether they would be happy to pay for them. We agreed to cover the cost of minor works such as gritting and snow clearance so that residents can benefit from a safe and attractive living environment.

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