Local changes in Ossett
Find out more about how your views have influenced change at a local level...
February 2021
You said: Residents were unhappy with the grounds maintenance service and some were unclear about the standard of service they should expect.
We did: We visited the estate to assess the performance of the grounds maintenance contractor. Where services had fallen short of the specification, we brought to this to their attention. Any shortcomings were quickly addressed. We worked with contractors to develop an 'action plan' to improve the appearance of the estate. Where improvement works were outside of the contract, we sought quotes and consulted with customers to find out whether they would be happy to pay for them. We agreed to cover the cost of minor works such as gritting and snow clearance so that residents can benefit from a safe and attractive living environment.
March 2021
You said: Residents complained about a significant increase in rubbish on the scheme, which had accumulated during the lockdown.
We did: We had a number of suggestions to address the issue and consulted with residents about each of them:
- Putting up notices in the bin area to discourage residents from misusing them.
- Increasing the number of bins and the frequency of bin collections.
- Installing CCTV cameras to deter would-be fly-tippers.
We attempted to engage with all customers regarding the issue by post and over Zoom. In addition to this, our partners at Wakefield Council joined our community event aimed at raising awareness about waste management and recycling. They said that:
'From a quick look at the bins we could see that around half of the materials in them would be suitable for the recycling bin if they had been separated. Paper, card, any plastic bottles and lids, tins, cans, foil and glass can all be recycled in Wakefield. Just make sure they are clean and dry. There are videos of how we sort and treat you waste on our Facebook page, RecycleforWakefield. Separating your recycling will not only reduce the problem with overflowing bins but is also very important for protecting the environment.
April 2021
You said: Residents were experiencing minor problems with repairs and would like to see them addressed.
We did: We held a Repairs Day. Accent staff were on site along with our contractor Ian Williams to blitz those minor repairs that easily go unreported.
On the day, the sun shone and we were able to talk one-to-one with many residents at a social distance in the communal garden.
Ian Williams carried out repairs on many properties sorting out leaking taps, loose door handles, faulty trickle vents, sticking doors and faulty sockets. We also sorted out an external light that wasn’t working properly and measured up for some replacement windows as well as resolving the problem of a communal door not closing correctly.
In addition to this were able to help two residents with some minor aids and adaptations making life a little bit easier for them.
February 2021
You said: Residents were unhappy with the grounds maintenance service and some were unclear about the standard of service they should expect.
We did: We visited the estate to assess the performance of the grounds maintenance contractor. Where services had fallen short of the specification, we brought to this to their attention. Any shortcomings were quickly addressed. We worked with contractors to develop an 'action plan' to improve the appearance of the estate. Where improvement works were outside of the contract, we sought quotes and consulted with customers to find out whether they would be happy to pay for them. We agreed to cover the cost of minor works such as gritting and snow clearance so that residents can benefit from a safe and attractive living environment.
March 2021
You said: Residents complained about a significant increase in rubbish on the scheme, which had accumulated during the lockdown.
We did: We had a number of suggestions to address the issue and consulted with residents about each of them:
- Putting up notices in the bin area to discourage residents from misusing them.
- Increasing the number of bins and the frequency of bin collections.
- Installing CCTV cameras to deter would-be fly-tippers.
We attempted to engage with all customers regarding the issue by post and over Zoom. In addition to this, our partners at Wakefield Council joined our community event aimed at raising awareness about waste management and recycling. They said that:
'From a quick look at the bins we could see that around half of the materials in them would be suitable for the recycling bin if they had been separated. Paper, card, any plastic bottles and lids, tins, cans, foil and glass can all be recycled in Wakefield. Just make sure they are clean and dry. There are videos of how we sort and treat you waste on our Facebook page, RecycleforWakefield. Separating your recycling will not only reduce the problem with overflowing bins but is also very important for protecting the environment.
April 2021
You said: Residents were experiencing minor problems with repairs and would like to see them addressed.
We did: We held a Repairs Day. Accent staff were on site along with our contractor Ian Williams to blitz those minor repairs that easily go unreported.
On the day, the sun shone and we were able to talk one-to-one with many residents at a social distance in the communal garden.
Ian Williams carried out repairs on many properties sorting out leaking taps, loose door handles, faulty trickle vents, sticking doors and faulty sockets. We also sorted out an external light that wasn’t working properly and measured up for some replacement windows as well as resolving the problem of a communal door not closing correctly.
In addition to this were able to help two residents with some minor aids and adaptations making life a little bit easier for them.
