Local changes in Haywards Heath
Find out more about how your views have influenced change at a local level...
You said: Residents were experiencing minor problems with repairs and would like to see them addressed.
We did: We held an on-site surgery for residents to report any outstanding repairs, raise any concerns about grounds maintenance and to address complaints about fly-tipping. The event served as a useful opportunity for customers to get to know their local Customer Partner. We will be following up on any issues that we brought to our attention.
You said: Residents on this leasehold scheme expressed concern about the gardening and the budget for their scheme.
We did: We arranged a site visit to assess the standard of gardening and address concerns about the budget.
You said: Due to the circumstances surrounding the coronavirus, we were unable to hold the usual AGM and pre-budget meetings face-to-face with residents on this leasehold scheme.
We did: Instead of cancelling or postponing the meeting, we held it online. In advance of the meeting, the local Homeownership Specialist recorded a presentation of the annual accounts, explaining any variations in charges. A recording of the meeting was posted online for the benefit of residents who had not been able to attend.