Find out more about how your views have influenced change at a local level...

March 2020

You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors. 

We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:

  • Provide regular feedback on grounds maintenance by taking part in online surveys
  • Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
  • Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.

We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment. 

March 2020

You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors. 

We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:

  • Provide regular feedback on grounds maintenance by taking part in online surveys
  • Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
  • Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.

We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment. 

November 2019

You said: Residents on this leasehold scheme expressed concern about the gardening.

We did: We carried out a joint scheme walkabout with residents to assess the standard of gardening. This was followed by another scheme walkabout the following month, to address outstanding issues.


March 2020

You said: Due to the circumstances surrounding the coronavirus, we were unable to hold the usual AGM and pre-budget meetings face-to-face with residents on this leasehold scheme.

We did: Instead of cancelling or postponing the meeting, we held it online. In advance of the meeting, the local Homeownership Specialist recorded a presentation of the annual accounts, explaining any variations in charges. A recording of the meeting was posted online for the benefit of residents who had not been able to attend.

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