Local changes in Preston
Find out more about how your views have influenced change at a local level...
March 2020
You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors.
We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:
- Provide regular feedback on grounds maintenance by taking part in online surveys
- Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
- Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.
We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment.
June 2022
You said: Residents complained about overgrown trees.
We did: In the interest of health and safety, we consulted with residents about plans for some trees to be removed. Customers were clearly happy for these proposals to go ahead and, as result, can now safely enjoy the summer sunshine in the comfort of their own outdoor communal areas.
March 2020
You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors.
We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:
- Provide regular feedback on grounds maintenance by taking part in online surveys
- Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
- Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.
We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment.
November 2019
You said: Residents on this leasehold scheme expressed concern about the gardening.
We did: We carried out a joint scheme walkabout with residents to assess the standard of gardening. This was followed by another scheme walkabout the following month, to address outstanding issues.
March 2020
You said: Due to the circumstances surrounding the coronavirus, we were unable to hold the usual AGM and pre-budget meetings face-to-face with residents on this leasehold scheme.
We did: Instead of cancelling or postponing the meeting, we held it online. In advance of the meeting, the local Homeownership Specialist recorded a presentation of the annual accounts, explaining any variations in charges. A recording of the meeting was posted online for the benefit of residents who had not been able to attend.
November 2021
You said: Residents had long-standing concerns about the maintenance of the raised beds and overgrown trees on entrance to the estate.
We did: The local Estate Services Officer met with residents and the grounds maintenance contractor on-site to discuss their concerns. We agreed to cover the cost of carrying out the work to bring the standard of the estate up to the level that residents expect, making it easier for our grounds maintenance contractor to maintain.
