Leyland

August 2019

You said: Residents had expressed varying levels of satisfaction with the grounds maintenance service.

We did: We invited all residents on the mixed tenure scheme to take part in joint estate inspections, to bring to our attention any areas of concern. The estate inspections were attended by the local Customer Partner, Homeownership Specialist, Estates Services Officer and a supervisor from the grounds maintenance service provider.

October 2019

You said: Residents were disappointed with the appearance of the disused laundry drying areas.

We did: Accent is investing heavily in the external environment in the Moss Side area and is looking for ideas for improving and renovating old drying areas. Giving residents the opportunity to take these over and transform them in this way is just one idea to improve the estates and give residents pride in their home and community. Over the years resident Steve has taken pride in maintaining the area around his flat for the benefit of the estate and its residents. Steve was given permission to use an unused drying area and he has transformed this area into a community garden. The theme of the mural is 'building bridges not walls' and it has given life to what could otherwise be a neglected area. Congratulations to Steve on winning Leyland in Bloom 2019 Best Community Garden.

March 2020

You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors. 

We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:

• Provide regular feedback on grounds maintenance by taking part in online surveys
• Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
• Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.

We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment. 

February 2021

You said: Some residents on this estate were struggling with winter fuel bills.

We did: Accent is a major provider of social housing in this area with around 750 mixed-tenure homes across three large estates. The Customer Partners for this area reached out to build a new partnership with a local community network and outreach service. We made a donation to fund 50 Winter Warm-Up Community Care packs. These were gratefully received and will go some way to helping our most vulnerable customers and others in the local community. The community network also runs a food bank and we are in discussions to help provide funding towards a commercial style fridge to help provide fresh food donated from local shops and supermarkets.

October 2021

You said: Residents expressed concerns about litter and fly-tipping.

We did: We teamed up with the local Community Network and Outreach Service, a voluntary organisation based in the heart of our biggest mixed-tenure estate, to pick up litter and engage with local residents. The event served as an opportunity for homeowners to meet their Homeownership Specialist.

August 2019

You said: Residents had expressed varying levels of satisfaction with the grounds maintenance service.

We did: We invited all residents on the mixed tenure scheme to take part in joint estate inspections, to bring to our attention any areas of concern. The estate inspections were attended by the local Customer Partner, Homeownership Specialist, Estates Services Officer and a supervisor from the grounds maintenance service provider.

October 2019

You said: Residents were disappointed with the appearance of the disused laundry drying areas.

We did: Accent is investing heavily in the external environment in the Moss Side area and is looking for ideas for improving and renovating old drying areas. Giving residents the opportunity to take these over and transform them in this way is just one idea to improve the estates and give residents pride in their home and community. Over the years resident Steve has taken pride in maintaining the area around his flat for the benefit of the estate and its residents. Steve was given permission to use an unused drying area and he has transformed this area into a community garden. The theme of the mural is 'building bridges not walls' and it has given life to what could otherwise be a neglected area. Congratulations to Steve on winning Leyland in Bloom 2019 Best Community Garden.

March 2020

You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors. 

We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:

• Provide regular feedback on grounds maintenance by taking part in online surveys
• Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
• Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.

We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment. 

February 2021

You said: Some residents on this estate were struggling with winter fuel bills.

We did: Accent is a major provider of social housing in this area with around 750 mixed-tenure homes across three large estates. The Customer Partners for this area reached out to build a new partnership with a local community network and outreach service. We made a donation to fund 50 Winter Warm-Up Community Care packs. These were gratefully received and will go some way to helping our most vulnerable customers and others in the local community. The community network also runs a food bank and we are in discussions to help provide funding towards a commercial style fridge to help provide fresh food donated from local shops and supermarkets.

October 2021

You said: Residents expressed concerns about litter and fly-tipping.

We did: We teamed up with the local Community Network and Outreach Service, a voluntary organisation based in the heart of our biggest mixed-tenure estate, to pick up litter and engage with local residents. The event served as an opportunity for homeowners to meet their Homeownership Specialist.

June 2022

You said: Residents complained about overgrown trees, blocking access to light.

We did: Although Accent does not typically remove trees unless they pose a risk to health and safety, given the feedback we had received, we consulted with customers about plans to remove some of the trees and plans to trim back some of the thorny hedges. Customers were clearly happy for these proposals to go ahead and, as result, can now enjoy the summer sunshine in the comfort of their own outdoor communal areas.

August 2021

You said: Residents take a great deal of pride in the appearance of their estate, and would like grounds maintenance contractors to spend more time on-site.

We did: We consulted with residents about proposals to increase the duration of visits from the grounds maintenance contractor by 30 minutes throughout the summer months; allowing them more time to pick up litter, tend to shrubs and edge the beds. We explained how this would affect our service charges and gave every household the chance to vote for their preference.

August 2019

You said: Residents had expressed varying levels of satisfaction with the grounds maintenance service.

We did: We invited all residents on the mixed tenure scheme to take part in joint estate inspections, to bring to our attention any areas of concern. The estate inspections were attended by the local Customer Partner, Homeownership Specialist, Estates Services Officer and a supervisor from the grounds maintenance service provider.

October 2019

You said: Residents were disappointed with the appearance of the disused laundry drying areas.

We did: Accent is investing heavily in the external environment in the Moss Side area and is looking for ideas for improving and renovating old drying areas. Giving residents the opportunity to take these over and transform them in this way is just one idea to improve the estates and give residents pride in their home and community. Over the years resident Steve has taken pride in maintaining the area around his flat for the benefit of the estate and its residents. Steve was given permission to use an unused drying area and he has transformed this area into a community garden. The theme of the mural is 'building bridges not walls' and it has given life to what could otherwise be a neglected area. Congratulations to Steve on winning Leyland in Bloom 2019 Best Community Garden.

March 2020

You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors. 

We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:

• Provide regular feedback on grounds maintenance by taking part in online surveys
• Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
• Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.

We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment. 

February 2021

You said: Some residents on this estate were struggling with winter fuel bills.

We did: Accent is a major provider of social housing in this area with around 750 mixed-tenure homes across three large estates. The Customer Partners for this area reached out to build a new partnership with a local community network and outreach service. We made a donation to fund 50 Winter Warm-Up Community Care packs. These were gratefully received and will go some way to helping our most vulnerable customers and others in the local community. The community network also runs a food bank and we are in discussions to help provide funding towards a commercial style fridge to help provide fresh food donated from local shops and supermarkets.

August 2021

You said: Residents missed seeing our staff and contractors out on-site, due to the coronavirus restrictions, and were starting to feel disenfranchised.

We did: As restrictions began to lift, our thoughts turned once again to how we could safely meet with customers face-to-face once again and deliver a 'personal' customer experience. Our staff visited the estate to catch-up with residents (new and existing), to find out how they'd been coping with the restrictions and provide any support they could. The restrictions had led to a backlog of repairs in some areas. Our staff were on hand to take reports of repairs and chase up any repairs which were outstanding.

Our repairs contractor offered a handyperson service for the day; sorting out leaking taps, loose door handles, faulty trickle vents, sticking doors and faulty sockets. Our grounds maintenance contractor came along to listen to customer feedback and discuss plans for improvements to the estate. Children from the local community centre also attended, helping to pick up litter in spite of the weather. 

August 2019

You said: Residents had expressed varying levels of satisfaction with the grounds maintenance service.

We did: We invited all residents on the mixed tenure scheme to take part in joint estate inspections, to bring to our attention any areas of concern. The estate inspections were attended by the local Customer Partner, Homeownership Specialist, Estates Services Officer and a supervisor from the grounds maintenance service provider.

October 2019

You said: Residents were disappointed with the appearance of the disused laundry drying areas.

We did: Accent is investing heavily in the external environment in the Moss Side area and is looking for ideas for improving and renovating old drying areas. Giving residents the opportunity to take these over and transform them in this way is just one idea to improve the estates and give residents pride in their home and community. Over the years resident Steve has taken pride in maintaining the area around his flat for the benefit of the estate and its residents. Steve was given permission to use an unused drying area and he has transformed this area into a community garden. The theme of the mural is 'building bridges not walls' and it has given life to what could otherwise be a neglected area. Congratulations to Steve on winning Leyland in Bloom 2019 Best Community Garden.

March 2020

You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors. 

We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:

• Provide regular feedback on grounds maintenance by taking part in online surveys
• Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
• Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.

We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment. 

February 2021

You said: Some residents on this estate were struggling with winter fuel bills.

We did: Accent is a major provider of social housing in this area with around 750 mixed-tenure homes across three large estates. The Customer Partners for this area reached out to build a new partnership with a local community network and outreach service. We made a donation to fund 50 Winter Warm-Up Community Care packs. These were gratefully received and will go some way to helping our most vulnerable customers and others in the local community. The community network also runs a food bank and we are in discussions to help provide funding towards a commercial style fridge to help provide fresh food donated from local shops and supermarkets.

August 2021

You said: Residents missed seeing our staff and contractors out on-site, due to the coronavirus restrictions, and were starting to feel disenfranchised.

We did: As restrictions began to lift, our thoughts turned once again to how we could safely meet with customers face-to-face once again and deliver a 'personal' customer experience. Our staff visited the estate to catch-up with residents (new and existing), to find out how they'd been coping with the restrictions and provide any support they could. The restrictions had led to a backlog of repairs in some areas. Our staff were on hand to take reports of repairs and chase up any repairs which were outstanding.

Our repairs contractor offered a handyperson service for the day; sorting out leaking taps, loose door handles, faulty trickle vents, sticking doors and faulty sockets. Our grounds maintenance contractor came along to listen to customer feedback and discuss plans for improvements to the estate. Children from the local community centre also attended, helping to pick up litter in spite of the weather. 

August 2019

You said: Residents had expressed varying levels of satisfaction with the grounds maintenance service.

We did: We invited all residents on the mixed tenure scheme to take part in joint estate inspections, to bring to our attention any areas of concern. The estate inspections were attended by the local Customer Partner, Homeownership Specialist, Estates Services Officer and a supervisor from the grounds maintenance service provider.

October 2019

You said: Residents were disappointed with the appearance of the disused laundry drying areas.

We did: Accent is investing heavily in the external environment in the Moss Side area and is looking for ideas for improving and renovating old drying areas. Giving residents the opportunity to take these over and transform them in this way is just one idea to improve the estates and give residents pride in their home and community. Over the years resident Steve has taken pride in maintaining the area around his flat for the benefit of the estate and its residents. Steve was given permission to use an unused drying area and he has transformed this area into a community garden. The theme of the mural is 'building bridges not walls' and it has given life to what could otherwise be a neglected area. Congratulations to Steve on winning Leyland in Bloom 2019 Best Community Garden.

March 2020

You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors. 

We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:

• Provide regular feedback on grounds maintenance by taking part in online surveys
• Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
• Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.

We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment. 

February 2021

You said: Some residents on this estate were struggling with winter fuel bills.

We did: Accent is a major provider of social housing in this area with around 750 mixed-tenure homes across three large estates. The Customer Partners for this area reached out to build a new partnership with a local community network and outreach service. We made a donation to fund 50 Winter Warm-Up Community Care packs. These were gratefully received and will go some way to helping our most vulnerable customers and others in the local community. The community network also runs a food bank and we are in discussions to help provide funding towards a commercial style fridge to help provide fresh food donated from local shops and supermarkets.

October 2022

You said: Residents expressed concerns about litter and fly-tipping.

We did: We teamed up with the local Community Network and Outreach Service, a voluntary organisation based in the heart of our biggest mixed-tenure estate, to pick up litter and engage with local residents. The event served as an opportunity for customers to meet their local Customer Partner.

August 2021

You said: Residents take a great deal of pride in the appearance of their estate, and would like grounds maintenance contractors to spend more time on-site.

We did: We consulted with residents about proposals to increase the duration of visits from the grounds maintenance contractor by 30 minutes throughout the summer months; allowing them more time to pick up litter, tend to shrubs and edge the beds. We explained how this would affect our service charges and gave every household the chance to vote for their preference.

August 2019

You said: Residents had expressed varying levels of satisfaction with the grounds maintenance service.

We did: We invited all residents on the mixed tenure scheme to take part in joint estate inspections, to bring to our attention any areas of concern. The estate inspections were attended by the local Customer Partner, Homeownership Specialist, Estates Services Officer and a supervisor from the grounds maintenance service provider.

October 2019

You said: Residents were disappointed with the appearance of the disused laundry drying areas.

We did: Accent is investing heavily in the external environment in the Moss Side area and is looking for ideas for improving and renovating old drying areas. Giving residents the opportunity to take these over and transform them in this way is just one idea to improve the estates and give residents pride in their home and community. Over the years resident Steve has taken pride in maintaining the area around his flat for the benefit of the estate and its residents. Steve was given permission to use an unused drying area and he has transformed this area into a community garden. The theme of the mural is 'building bridges not walls' and it has given life to what could otherwise be a neglected area. Congratulations to Steve on winning Leyland in Bloom 2019 Best Community Garden.

March 2020

You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors. 

We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:

• Provide regular feedback on grounds maintenance by taking part in online surveys
• Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
• Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.

We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment. 

February 2021

You said: Some residents on this estate were struggling with winter fuel bills.

We did: Accent is a major provider of social housing in this area with around 750 mixed-tenure homes across three large estates. The Customer Partners for this area reached out to build a new partnership with a local community network and outreach service. We made a donation to fund 50 Winter Warm-Up Community Care packs. These were gratefully received and will go some way to helping our most vulnerable customers and others in the local community. The community network also runs a food bank and we are in discussions to help provide funding towards a commercial style fridge to help provide fresh food donated from local shops and supermarkets.

August 2021

You said: Residents missed seeing our staff and contractors out on-site, due to the coronavirus restrictions, and were starting to feel disenfranchised.

We did: As restrictions began to lift, our thoughts turned once again to how we could safely meet with customers face-to-face once again and deliver a 'personal' customer experience. Our staff visited the estate to catch-up with residents (new and existing), to find out how they'd been coping with the restrictions and provide any support they could. The restrictions had led to a backlog of repairs in some areas. Our staff were on hand to take reports of repairs and chase up any repairs which were outstanding.

Our repairs contractor offered a handyperson service for the day; sorting out leaking taps, loose door handles, faulty trickle vents, sticking doors and faulty sockets. Our grounds maintenance contractor came along to listen to customer feedback and discuss plans for improvements to the estate. Children from the local community centre also attended, helping to pick up litter in spite of the weather.