Find out more about how your views have influenced change at a local level...

You said: Residents had expressed varying levels of satisfaction with the grounds maintenance service.

We did: We invited all residents on the mixed tenure scheme to take part in joint estate inspections, to bring to our attention any areas of concern. The estate inspections were attended by the local Customer Partner, Homeownership Specialist, Estates Services Officer and a supervisor from the grounds maintenance service provider.

You said: Residents were disappointed with the appearance of the disused laundry drying areas.

We did: Accent is investing heavily in the external environment in the Moss Side area and is looking for ideas for improving and renovating old drying areas. Giving residents the opportunity to take these over and transform them in this way is just one idea to improve the estates and give residents pride in their home and community. Over the years resident Steve has taken pride in maintaining the area around his flat for the benefit of the estate and its residents. Steve was given permission to use an unused drying area and he has transformed this area into a community garden. The theme of the mural is 'building bridges not walls' and it has given life to what could otherwise be a neglected area. Congratulations to Steve on winning Leyland in Bloom 2019 Best Community Garden.

You said: Residents would like more involvement in monitoring the performance of our grounds maintenance contractors. 

We did: Accent is working in partnership with grounds maintenance provider, Greenfingers, to deliver the Green Inspector scheme. The aim is to make sure that residents receive the service they are paying for. The Green Inspector is a resident volunteer who will:

  • Provide regular feedback on grounds maintenance by taking part in online surveys
  • Take part in regular inspections accompanied by a representative from Greenfingers to assess the quality of work
  • Attend meetings with other residents, representatives from Accent and representatives from Greenfingers to discuss performance.

We hope that this scheme will help to make sure the estate is maintained as it should be and that all residents can benefit from a safe and attractive living environment. 

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