Action in the Event of Fire North East

If you currently live in one of our schemes in the north east, the action you need to take in event of a fire in your own scheme is detailed below. For more information on what each procedure means you can see a full explanation here. Further advice on how to avoid fire in your homes can be found the Government's Fire Kills website.


Key: SP = Stay Put   FE = Full Evacuation

A

SP  Argyll Court

SP  Arlington Court


B

SP  Bishophill Senior

FE  Bishopton Road

SP  Buckingham Street


C

SP  Chapman Court

SP  Claremont Court

SP  Cypress Court


D

FE  Durham Road


E

SP  Elizabeth Terrace


G

SP  Glamis Walk

SP  Greenwood Grove


H

FE  Harton Lea

SP  Holmefield House


L

SP  Lambert Court

SP  Langley House


M

SP  Malins Lodge

FE  Mayfield Grove


P

FE  Primary Court


R

SP  Radcliffe Crescent

FE  Red House Court

FE  Reynolds Street


S

SP  Shepherdson Court

SP  Southfield Lodge

FE  Spa Lane

FE  Station Road Peterlee

SP  Swan Court


V

SP  Vernon Court

SP  Vyner House


W

SP  Welton Court

FE  Westbourne Grove

SP  Westfield Court

FE  Willow Court Office

FE  Windsor Road



Our Fire Evacuation policies explained

Stay Put Procedure

If there is ever a fire at your scheme, the evacuation process (set by the local fire service), is what’s known as:

A DELAYED EVACUATION (OR STAY PUT) PROCEDURE

A delayed evacuation is used in buildings where a fire can be safely contained within a flat. If evacuation is required, those residents in the immediate area of the fire can evacuate first.

If the alarm sounds and you are in your flat, close all the windows and doors and stay put. Your home is designed to resist fire for 60 minutes. If people can stay safe by staying in their flats, the fire and rescue service can focus on extinguishing a fire without a causing panic. Only leave your flat if it is affected by fire or smoke or when you are advised to do so by the fire and rescue service.

But, if the fire is in your own flat or you are in a communal area when the alarm sounds LEAVE immediately. Close the doors behind you, raise the alarm and call 999.

Follow the green exit signs. Never use the lifts or stop to collect belongings. Once you get outside, stay a safe distance away from the building and don’t go back inside until you are told it is safe to do so.

Creating an escape plan

If you are required to evacuate your home, then having an effective plan of action, known as an 'escape plan' will mean you can be much more confident about a safe escape.

  • Draw up an escape plan so that everyone in your home knows what to do if your smoke alarm goes off, particularly at night
  • Plan the route out of your home all the way to outside
  • Think about what you would do with anyone in your home who might need extra help, such as elderly relatives or people with disabilities
  • Include alternative routes if you can, in case the way is blocked
  • Make sure that everyone knows where to gather once they are outside
  • Make sure that everyone in your home knows about the fire escape plan and even practice it from time to time

Smoke alarms

  • If you are woken by your smoke alarm – stop, think, act!
  • Wake all the members of your family and make your way out together through the nearest exit
  • Once outside call the Fire and Rescue service using the nearest means possible
  • Stay out of the house until the Fire and Rescue service tells you it is safe to return.
  • Remember the Fire Service motto: Get out, Get the Fire Service out, Stay out!

Further Advice

​ If you would like further advice please visit fireservice.co.uk, or alternatively you can contact Accent, by emailing the Accent Fire and Safety team, or by calling your customer partner on 0345 678 0555.

Full Evacuation Procedure

If there is ever a fire at your scheme, the evacuation process (set by the local fire service), is what’s known as:

SINGLE STAGE EVACUATION

This means you should leave your home and follow the green exit signs AS SOON AS THE FIRE ALARM SOUNDS, or if there is a fire in your own flat.

Do not stop to collect any of your belongings, just leave as safely and as quickly as possible.

Follow the green exit signs in the building. Never use the lifts. Once you get outside, stay a safe distance away from the building and don’t go back inside until you are told it is safe to do so.

Creating an escape plan

If you are required to evacuate your home, then having an effective plan of action, known as an 'escape plan' will mean you can be much more confident about a safe escape.

  • Draw up an escape plan so that everyone in your home knows what to do if your smoke alarm goes off, particularly at night
  • Plan the route out of your home all the way to outside
  • Think about what you would do with anyone in your home who might need extra help, such as elderly relatives or people with disabilities
  • Include alternative routes if you can, in case the way is blocked
  • Make sure that everyone knows where to gather once they are outside
  • Make sure that everyone in your home knows about the fire escape plan and even practice it from time to time

Smoke alarms

  • If you are woken by your smoke alarm – stop, think, act!
  • Wake all the members of your family and make your way out together through the nearest exit
  • Once outside call the Fire and Rescue service using the nearest means possible
  • Stay out of the house until the Fire and Rescue service tells you it is safe to return.
  • Remember the Fire Service motto: Get out, Get the Fire Service out, Stay out!

Our priority is your safety

We have certain legal obligations when it comes to fire safety, and protecting our homes and our customers.

These include:

  • Carrying out fire risk assessments on your home.
  • Carrying out fire risk assessments in communal areas to make sure escape routes are kept clear.
  • Making sure your front door meets with current fire safety standards.
  • Fitting special heat and smoke detectors. (If the detectors are linked to a fire panel, they will be checked by our contractors every year).
  • Weekly tests of fire alarms in buildings that have a fire panel.
  • Checking fire safety signage displayed around your building is up to date.

Further Advice

​ If you would like further advice please visit fireservice.co.uk, or alternatively you can contact Accent, by emailing the Accent Fire and Safety team, or by calling your customer partner on 0345 678 0555.

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