Communal cleaning, grounds maintenance and window cleaning
Depending on where you live, you may benefit from certain services such as communal cleaning, grounds maintenance and/or window cleaning. These services are paid for by your service charge. Please check your lease, agreement or annual service charge statement if you are not sure what services you should receive.
Although several contractors deliver our estates services, our aim is to deliver a consistent standard of services across all of the regions in which we operate. You can download a specification here.
Your local Estates Services Officer will be jointly responsible for making sure these tasks are carried out as per the specification, but we rely on your feedback too. We routinely survey residents about the standard of the grounds maintenance and communal cleaning services. Please let us know if you are dissatisfied and we will look into it. For urgent enquiries, please contact 0345 678 0555.
Accent receives many requests from residents to fell and/or prune trees. In most cases, this is not necessary, practical or cost-effective. However, under circumstances we will take action. Use our handy guide to determine whether we can help.