Your feedback makes a difference to the way we deliver our services. Some of the recent improvements we have made by listening to your views are listed below… Listening to Your Views Ensuring customers are meaningfully involved in decision-making. Fire Safety Find out how we are raising awareness of fire safety. Corporate Strategy Customers give their views to help us shape our new Corporate Strategy. MyAccount How can we improve your online experience? Customer Communications Exploring the accessibility, content and tone of our written and online communications. Resident Engagement Strategy Customers give their views to help us shape our new Resident Engagement Strategy. Rewarding Quality Engagement How can Accent reward customers who provide insightful and detailed feedback? Involving Younger People How can we encourage more participation from younger customers? Personal Statements What did customers thing about our personal approach to annual reports? Right to Shared Ownership Your response to the government's plans to introduce the 'Right to Shared Ownership'. Let's Move What do customers think about our online lettings facility? Guaranteed Access Our approach to carrying out essential health and safety checks.