Your feedback makes a difference to the way we deliver our services. Some of the recent improvements we have made by listening to your views are listed below… Customer Communications Exploring the accessibility, content and tone of our written and online communications. Resident Engagement Strategy Customers give their views to help us shape our new Resident Engagement Strategy. 5 Year Corporate Strategy Customers give their views to help us shape our new 5 Year Corporate Strategy. Rewarding Quality Engagement How can Accent reward customers who provide insightful and detailed feedback? Involving Younger People How can we encourage more participation from younger customers? Personal Statements What did customers thing about our personal approach to annual reports? Accent 500 Do members find their involvement enjoyable, meaningful and impactful? Right to Shared Ownership Your response to the government's plans to introduce the 'Right to Shared Ownership'. Let's Move What do customers think about our online lettings facility? Guaranteed Access Our approach to carrying out essential health and safety checks. Estates Services Specification Feedback on our proposed estates services specification Incentives & Rewards Consultation about how we can reward and recognise loyal customers.