Our aim is to supply residents with information which is useful, personal and relevant to their circumstances. We have heard from homeowners that our communications seem to be aimed primarily at residents who rent a home from Accent.

We are proposing to issue a ‘personal statement’ on an annual basis, to all residents. The personal statement will provide residents with all the information they need to help them manage their tenancy or lease. Residents who rent a home from Accent will begin receiving their personal statements in April 2020.

We suspect that homeowners want different information to residents who rent a home from us, which is why we are consulting with you to find out what you would like to be included in the homeowners’ version of the ‘personal statement’.

We would be very grateful if you could participate in our short survey to give us your views.

In order to take part in this survey, please download a draft version of the personal statement. We will ask you to refer to the personal statement when answering the questions, so it may help to have two windows open at once or take part in the survey using a laptop if you can.

This survey should take no more than 5 minutes to complete. If you have any problems completing the survey, please contact customerservice@accentgroup.org.

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