Find out more about how your views have influenced change at a local level...

You said: Residents were confused about which areas of the estate Accent is responsible for maintaining.

We did: We carried out a scheme inspection to determine where Accent's land boundaries were. We provided residents with a boundary map describing which areas Accent is responsible for maintaining, which areas the local authority is responsible for maintaining and which areas residents themselves are responsible for maintaining.

You said: Residents had raised various enquiries and complaints about the grounds maintenance service.

We did: The Customer Partner addressed residents' concerns about grounds maintenance and related charges. Moving forward, we aim to be clearer about the when the grounds maintenance service providers should visit, how they should carry out their work and the level of service residents should expect. We will be working with our contractors to make sure they adhere to the standards specified the service agreement. We may carry out further events and consultations with residents, to hear their views about how they would like the landscaped areas to be maintained and improved.

You said: Residents raised complaints about incorrect use of the communal laundry facilities.

We did: The Customer Partner arranged a meeting to give all residents the chance to express their views. Residents had a clearer understanding of their responsibilities once the meeting had taken place. Residents agreed that it would be useful to have a regular surgery, so they could raise concerns in confidence and prevent rumours from circulating. We are also considering the possibility of hosting an evening surgery, for the benefit of residents who are not available in the daytime.

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