Accent 500 is a collective of customers who we consult with on a regular basis to better understand your needs and priorities and to find out what you think about the services we provide.
Our aim is to engage with up to 500 customers whose backgrounds reflect the wide variety of our customers and who are spread across the five regions in which Accent delivers services.
Being part of the Accent 500 is a great opportunity for you to put across your views, share your ideas and help us to shape the services that Accent residents receive.
As part of the Accent 500, we’d like you to take part in regular polls, surveys and questionnaires, consultations and focus groups. We communicate with members principally online via email, but we may occasionally contact you by post and telephone or invite you to attend meetings.
Accent will reimburse all reasonable expenses incurred including travel to and from any focus groups or meetings that you attend.
You do not need to have any experience in customer involvement to join the Accent 500, nor do you have to take part in every survey or consultation – you give as much of your time as you choose and take part in the surveys and consultations which are of particular interest to you.
For more information about the Accent 500, please download the Terms of Reference.
For more information about how the Accent 500 have influenced service delivery over the past 12 months, please download the 2019/20 Annual Report.