The Accent 1000
Customer voice is very important to us, and we understand that customer feedback is vital to the successful delivery of our services.
Customers can engage and feedback in several ways, such as through the Housing Hub, Housing Partner and through our formal customer voice group - The Accent 1000.
The Accent 1000 is a group of customers who we work with on a regular basis to understand the needs and priorities of customers. Being part of The Accent 1000 is an opportunity for customers to put across their views, share ideas and help us to shape the services that our customers receive such as supporting us to review policies and procedures.
The Accent 1000 participate in surveys, polls, consultations, and focus groups. Communication with members is primarily online via email and our engagement platform ‘Your Voice’.
Accent customers do not need to have any experience in customer involvement to join The Accent 1000, nor do you have to take part in every survey or consultation. Being a member of The Accent 1000 is voluntary however we will reimburse any expenses for travel to and from any meetings.
For more information about the Accent 1000, please download the Terms of Reference.
Find more information about how the Accent 1000 have helped to improve services here.