How are we performing Have your say

We have made it easier for you to have your say   

We know you want us to listen and act on what you tell us. With our new customer satisfaction software, we’ll be able to do just that. We’ll be able to really understand what you think with only two questions – how satisfied are you and will you leave a comment explaining your score? It’s as easy as that! We’ve also signed up to The Institute of Customer Service, the independent, professional membership body to help us further improve our services and our own business performance. 2020 could be an exciting year for improvements. We’ve also listened to you with:

  • 18 bespoke surveys and consultations.
  • 5 residents’ focus groups.
  • 1 residents’ national scrutiny panel.
  • Almost 5,000 pieces of feedback about our services.

And we will keep listening – we want our services to keep improving and you can help with that. (See how you've helped already).

If you'd like to become more involved then you might want to consider joining the Accent 500. As part of the Accent 500, you'll take part in regular polls, surveys and questionnaires, consultations and focus groups.

Join the Accent 500

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