We are committed to putting things right if they go wrong
We received 143 formal complaints in 2018/19.
- 59 were about your repairs, planned maintenance estate management and empty homes.
- 9 were about our customer service.
- 75 were about our housing management service. (This includes homeownership, lettings, tenancy management and income).
- We received 4 formal complaints about our anti-social behaviour service in 2018/19.
Resolving your complaints is a top priority for us. Only when you are happy with our service, can we be. If you are unhappy about any element of our service please complete the form below.