How are we performing Complaints

We are absolutely committed to putting things right if they go wrong.

We received 134 formal complaints in 2019/20. This is less than last year so that feels like good news. 

  • 48% were about your repairs, planned maintenance estate management and empty homes.
  • 9% were about our customer service.
  • 40% were about our housing management service. (This includes homeownership, lettings, tenancy management and income).
  • 3% were about our tenancy support service.

We resolved 70% of complaints in our timescales, so we need to get better at resolving them.

Resolving your complaints is a also top priority for us. Only when you are happy with our service, can we be. If you are unhappy about any part of our service please complete the form below.


Comments, compliments and complaints

We welcome all your comments, compliments and complaints. They help to show us where we are getting things right, and where we need to do something differently.

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