How are we performing Complaints

We are committed to putting things right if they go wrong

We received 143 formal complaints in 2018/19.

  • 59 were about your repairs, planned maintenance estate management and empty homes.
  • 9 were about our customer service.
  • 75 were about our housing management service. (This includes homeownership, lettings, tenancy management and income).
  • We received 4 formal complaints about our anti-social behaviour service in 2018/19.

Resolving your complaints is a top priority for us. Only when you are happy with our service, can we be. If you are unhappy about any element of our service please complete the form below.

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Comments, compliments and complaints

We welcome all your comments, compliments and complaints. They help to show us where we are getting things right, and where we need to do something differently.

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