How are we performing Complaints

We are committed to putting things right if they go wrong

We received 143 formal complaints in 2018/19.

  • 59 were about your repairs, planned maintenance estate management and empty homes.
  • 9 were about our customer service.
  • 75 were about our housing management service. (This includes homeownership, lettings, tenancy management and income).
  • We received 4 formal complaints about our anti-social behaviour service in 2018/19.

Resolving your complaints is a top priority for us. Only when you are happy with our service, can we be. If you are unhappy about any element of our service please complete the form below.


Comments, compliments and complaints

We welcome all your comments, compliments and complaints. They help to show us where we are getting things right, and where we need to do something differently.

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