Making a difference… improving homes, communities and lives
  • The small print

The small print

SmallprintOur web site, is an internet based service created and published by Accent Group Limited. When you use our site, you accept the following terms and conditions.

If these terms and conditions need to change at any time, it is our responsibility to publish them. It is your responsibility to check if any changes have been made and, if they have and you continue to use the site, this signifies you have accepted them.


Any content within the pages of our website must not be copied, reproduced, republished, downloaded, posted, distributed, broadcast or transmitted in any way without our prior, written consent. Permission to use our content must be applied for in writing from our communications coordinator:

Heather Jacklin
Accent Group
Charlestown House
Acorn Park Industrial Estate
Otley Road, Shipley
West Yorkshire, BD17 7SW


The Accent site must only be used for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site, by any third party. 

This site and the information, names, images, pictures, logos and icons regarding or relating to Accent Group, its products and services (or to third party partnerships, products and services), is provided without any representation or endorsement and without warranty of any kind whether expressed or implied. In no event will we be liable for any damages of any kind arising out of, or in connection, with the use of this site, or by unauthorised or unlawful use of any of its content by other parties.

We cannot guarantee that this website or its content is fully functional, accurate, reliable and error free, that defects will be corrected, or that this site or its server are free of viruses or bugs.


Any links that we provide to other web sites are given in good faith, and for assistance or information only. In using links, our website is exited and the user is accepting the terms and condition of the linking website. In no event will we be liable or accountable for any subsequent use of links to other websites we publish. Although we may provide links, this does not indicate endorsement of any kind.

If you are an organisation that wishes to link to the Accent website, please contact the communications team for permission. Failure to do so may result in your link being removed.


If, from time to time, there is other information that contradicts or conflicts with these terms and conditions, it will not take precedence over them.


If you do not agree to these terms and conditions in full, then you must log out of the Accent web site immediately. These terms and conditions apply every time you use our web site.


At Accent, we take your privacy very seriously. You have the right to expect that the personal information we hold about you is managed properly and fairly. Download our leaflet or read on for more details of how we use your personal information.


We will use your information to help us:

  • Collect your rent or service charge.
  • Keep in touch with you about things that affect you. 
  • Arrange repairs or servicing to your home.
  • Improve our services to make sure they meet your needs. 
  • Deal with anti-social behaviour. 
  • Investigate fraud or other criminal activity.
  • Protect children and vulnerable adults. 
  • Make sure that your home’s utility bills are paid and up-to-date.

This may involve sharing your information with, and getting information about you from, other organisations.

With your permission, we may use your photographs in our magazines, newsletters and annual reports, and on our website, Facebook and Twitter pages. If we need to use your information for any other purpose we will, where possible, tell you beforehand.

When your tenancy ends, we will keep your information for a specified time. This allows us to provide any further services that may be required, for example, giving references to another landlord. It also helps us deal with any follow up issues relating to your tenancy, such as helping you settle any rent or service charge arrears. Once this time has passed, we will destroy your information securely.


We often need to share your information with other organisations. The list includes our repairs contractors, local councillors and the police.

From time to time we take part in data matching exercises with other organisations. These data matching exercises involve sharing your personal information with public and private sector organisations to prevent and detect fraud. If you would like to know more about data matching, please contact our business assurance team on 0345 678 0555. We may also share your information if it is needed in connection with legal proceedings or if we have to do so by law.


Any information we hold about you will be stored securely in line with the Data Protection Act 1998. You have a right to know what information we have about you and who we share it with. If you would like to see your personal information, or have a copy of it, please contact us. We charge £10 to cover administration costs. You can contact us by:

  • Writing to: Customer Contact Centre, Accent Group, Charlestown House, Acorn Park Industrial Estate, Otley Road, Baildon, Shipley, BD17 7SW. 
  • Emailing:
  • Telephoning: 0345 678 0555



The Accent website contains links to other websites that we feel might be useful to you. However, once you have used these links to leave our site, we are not responsible for the protection and privacy of any information which you give to other sites while visiting them, as they are not governed by this privacy statement. You should be cautious and look at the privacy statement relating to the website in question. 

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