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The small print

SmallprintOur web site, is an internet based service created and published by Accent Group Limited. When you use our site, you accept the following terms and conditions.

If these terms and conditions need to change at any time, it is our responsibility to publish them. It is your responsibility to check if any changes have been made and, if they have and you continue to use the site, this signifies you have accepted them.


Any content within the pages of our website must not be copied, reproduced, republished, downloaded, posted, distributed, broadcast or transmitted in any way without our prior, written consent. Permission to use our content must be applied for in writing from our Communications Coordinator:

Heather Jacklin
Accent Group
Charlestown House
Acorn Park Industrial Estate
Otley Road, Shipley
West Yorkshire, BD17 7SW


The Accent site must only be used for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site, by any third party. 

This site and the information, names, images, pictures, logos and icons regarding or relating to Accent Group, its products and services (or to third party partnerships, products and services), is provided without any representation or endorsement and without warranty of any kind whether expressed or implied. In no event will we be liable for any damages of any kind arising out of, or in connection, with the use of this site, or by unauthorised or unlawful use of any of its content by other parties.

We cannot guarantee that this website or its content is fully functional, accurate, reliable and error free, that defects will be corrected, or that this site or its server are free of viruses or bugs.


Any links that we provide to other web sites are given in good faith, and for assistance or information only. In using links, our website is exited and the user is accepting the terms and condition of the linking website. In no event will we be liable or accountable for any subsequent use of links to other websites we publish. Although we may provide links, this does not indicate endorsement of any kind.

If you are an organisation that wishes to link to the Accent website, please contact the communications team for permission. Failure to do so may result in your link being removed.


If, from time to time, there is other information that contradicts or conflicts with these terms and conditions, it will not take precedence over them.


If you do not agree to these terms and conditions in full, then you must log out of the Accent web site immediately. These terms and conditions apply every time you use our web site.



At Accent, we take your privacy very seriously. You have the right to expect that the personal information we hold about you is managed properly and fairly. This is some of the information we hold about you which allows us to carry out our duties to you.

  • Your name, address and the names of people who live with you.  
  • Your contact details.  
  • Your gender and date of birth.
  • Your bank details.  
  • Your rent or service charge details.  
  • Your benefits and other entitlements.  
  • Details of any contact you might have had with us for example, by phone, email or letter.

Other types of information may only apply in special cases, such as:

  • Health and care details.   
  • Other agencies which may be helping you. 
  • Complaints.  
  • Records of anti-social behaviour or criminal activities. 

We get most of our information directly from you; from your application form, other forms we ask you to fill in, or when you contact us. Some of the information we have about you may come from other organisations; for example, housing benefit departments, social services, or health professionals.
We want to make sure that the information we hold about you is accurate and up to date. You can help by telling us about any changes to your personal information. We will also update some of your information every two years by asking you to complete a survey or by asking you questions on the phone.


So we can process your housing application, we will ask you to provide information about you and the other people who will be living with you. We will also ask for information about your financial circumstances, including any benefits you may be getting and details of any rent or mortgage arrears. We will ask about where you are living at the moment and where you have lived in the last five years. We will need to carry out some checks with your previous landlord and, in certain circumstances, contact other agencies, such as the housing benefit department, the police or the probation service.

We will also ask about any health problems, disabilities or special family circumstances. You do not have to provide us with this information, but it will help us find you the right home and give you the right service.


We may use your information to help us: 

  • Collect your rent or service charge.
  • Keep in touch with you about things that affect you.  
  • Arrange repairs or servicing to your home. 
  • Improve our services to make sure they meet your needs.  
  • Dealing with anti-social behaviour.  
  • Investigating fraud or other criminal activity. 
  • Protecting children and vulnerable adults.  
  • Making sure that your home’s utility bills are paid and up-to-date.

This may involve sharing your information with, and getting information about you from, other organisations.

With your permission, we may use your photographs in our magazines, newsletters and annual reports, and on our website, Facebook and Twitter pages.

If we need to use your information for any other purpose we will, where possible, tell you beforehand.

When your tenancy ends, we will keep your information for a specified time. This allows us to provide any further services that may be required, for example, giving references to another landlord. It also helps us deal with any follow up issues relating to your tenancy, such as helping you settle any rent or service charge arrears. Once this time has passed, your information will be destroyed securely.


We often need to share your information with other organisations. The table shows the sort of information we share and who we share it with.

  • Rent, service charges, address, occupant's details, tenancy dates, other information to prevent fraud - housing benefit, council tax and other council departments.
  • Details about your housing application - local council.
  • Details you give us about any past tenancies - past housing providers.
  • Name, address, contact details, repairs information - our repairs and service contractors.
  • Name, address, tenancy dates, copy of your tenancy agreement or lease - electricity, gas, water or telephone suppliers.
  • Details of any pending eviction - homeless department.
    Information about crime, alleged crime and anti-social behaviour - police and local council.
  • Supporting people funding details - Supporting People authorities.
  • Details to support you in your tenancy - our support partners.
  • Enforcement action details - our solicitors and the courts.
  • Insurance claim details - our insurers and their agents.
  • Details of any arrears, forwarding address - debt recovery agents.
  • Details needed for the sale of your home - estate agents.
  • Regulatory information (statistics) – Homes and Communities Agency and auditors.

We share your information from time to time as part of the National Fraud Initiative. This exercise matches data between public and private sector organisations to prevent and detect fraud. The information we provide is not used for any other purpose. You can find out more information about the National Fraud Initiative by visiting the Audit Commission website.

We may also share your information if it is needed in connection with legal proceedings or if we have to do so by law.


Any information we hold about you will be stored securely in line with the Data Protection Act 1998.

When you contact us by telephone, we will ask questions to make sure we are speaking to the right person. We might ask you to confirm your date of birth or tenancy number before we discuss personal information with you. We may also ring you back on the number we have on our records to make sure we are speaking to the right person. If you would like someone to deal with us on your behalf, we will ask you to fill in a consent form with the person’s details.

You have a right to know what information we have about you and who we share it with. If you would like to see your personal information or have a copy of it, or you would like to know more about how your information is used, please contact our business assurance team by:

  • Writing to: Business Assurance Team, Accent Group, Charlestown House, Acorn Park Industrial Estate, Otley Road, Baildon, Shipley, BD17 7SW.  
  • Emailing:
  • Telephoning: 01274 717561. 


The Accent website contains links to other websites that we feel might be useful to you. However, once you have used these links to leave our site, we are not responsible for the protection and privacy of any information which you give to other sites while visiting them, as they are not governed by this privacy statement. You should be cautious and look at the privacy statement relating to the website in question.