Our repairs and maintenance service is accessed by all residents renting one of our homes. As such, it’s important that we get it right and make it work for you. In the 2016 Survey of Tenants & Residents, 55% of you said that it was your top priority.
As part of the procurement process, we considered making some changes to the way in which we deliver our repairs and maintenance service, to make it fairer and more efficient. We consulted with all our general needs residents to find out what they thought about our proposals.