Findings from a recent survey indicate that more than 70% of residents choose to manage their tenancy via our head office Contact Centre. 8 out of 10 residents have told us that they are satisfied with ‘the helpfulness of staff’, ‘staff ability to deal with enquiries at the first point of contact’ and the ‘overall service provided’ by our Contact Centre.
In addition, Accent staff are equipped with mobile devices, meaning that they are able to help you manage your tenancy by visiting you at home. For residents who are comfortable communicating with us online, many of our services are available through the Customer Portal.
In spite of this, some residents still choose to visit their local office to pay rent, report repairs and make other enquiries. We carried out a survey of residents to determine whether keeping out offices open to resident without an appointment represented value for money. The findings from the survey were as follows: