The Compliance & Scrutiny Committee (CSC), a resident-led group, carried out a review into Accent’s written publications. As part of this review, Accent invited a number of residents living in the South to take part in a survey to tell us more about what residents think about our printed publications. We are pleased to report that over 400 residents took part.
The aim of the survey was to ensure that Accent’s written publications are informative, useful, interesting and relevant to our customers as individuals.
To complement the survey, a number of residents also took part in a focus-group in which they examined previous newsletters, our range of leaflets and our website in close detail. The findings of the survey and the focus group were as follows: