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  • Digital Self-Service Project Objectives and Scope

Digital Self-Service Project Objectives and Scope


Accent is inviting proposals for a Self Service Website. The opportunity is being advertised on the Contract Finder and Tenders Electronic Daily website. The competition is open from 17:00 3rd August 2017 to 17:00 8th September 2017.

Digital Self-Service Project Objectives and Scope
The objectives of the project are to provide customers with a digital platform to transact with Accent Group and to achieve channel shift of 50% from the current customer transactions to online by 2020. Accent Group wish to provide their customers with a superior online customer experience from tenancy application to managing their tenant accounts.

This project will deliver a digital self-service offering which enables customers to log requests and track status, access rent statements, improve payment function online, mange repairs online and streamline the lettings process. With the addition of the ability to contact Accent Group via various channels including Social Media and Web Chat.

The main requirements for suppliers will be to enable an excellent online self-service customer experience on any device with robust Application Programming Interfaces to core systems. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services to provide Accent Group with a new digital self-service solution.

Please note that delivery of the digital self-service solution and core requirements must be completed by February 2018. Suppliers must be able to commit to this deadline as part of their tender response and to the other work streams as shown within the documentation.

For full information, please download the full ITT document package as a single ZIP archive.

If you intend to participate in this procurement and you would like to be kept up to date with changes or information (including, for example, clarification questions and answers) please send an email to selfservice@accentgroup.org indicating the email address you would like us to use.
Please do not contact Accent Group staff directly regarding this opportunity: for compliance and audit purposes all communication must go through the dedicated email address specified in the ITT: selfservice@accentgroup.org