Making a difference… improving homes, communities and lives
  • Customer Publications

Customer Publications



Our Customer Service Guarantee

Our Personal, Modern and Better service

Document options:


Rechargeable Repairs

Our rechargeable repairs policy helps us make sure we make the most of the money we have available to invest in your homes and services.

Document options:


Safeguarding vulnerable residents

We take the safety and well being of everyone who lives in our homes, or uses our services, very seriously.

Document options:


Tenancy Fraud

A guide to how it affects Accent and our residents.

Document options:

universal-credit 100px

Universal Credit - who can claim it?

A leaflet which answers some of the frequently asked questions about Universal Credit, including; who can claim Universal Credit, how Universal Credit is paid and how to make a claim...

Document options:


Ways To Pay Your Rent and Service Charge

A guide to the different ways to pay your rent and service charge.

Document options:


Your personal information – Resident Edition

At Accent resident we take the privacy of our residents very seriously. This booklet explains what information we hold and how it might be used.

Document options:


The Cost Of Running A Home

A guide to budgeting

Document options:


Fire Safety Leaflet IL

Our fire safety leaflet for residents living in one of our Independent Living schemes

Document options:


Fire Safety Leaflet GN

Our fire safety leaflet for general needs residents living in homes with communal areas

Document options:

Chat with us now!