Making a difference… improving homes, communities and lives
  • Customer Publications

Customer Publications



Improving Your Home

A guide to making home improvements.

Document options:


Moving Out – Ending your tenancy

If you decide that you want to end your tenancy and move out of your home, this guide explains what you need to do.

Document options:


Moving To Another Social Housing Property

A guide on changing landlords and mutual exchanges, and how to move to another Accent home or other social housing property.

Document options:

soundwaves 100px


A guide to being a considerate neighbour.

Document options:


Our Customer Service Guarantee

Our Personal, Modern and Better service

Document options:


Rechargeable Repairs

Our rechargeable repairs policy helps us make sure we make the most of the money we have available to invest in your homes and services.

Document options:


Safeguarding vulnerable residents

We take the safety and well being of everyone who lives in our homes, or uses our services, very seriously.

Document options:


Tenancy Fraud

A guide to how it affects Accent and our residents.

Document options:


The Cost Of Running A Home

A guide to budgeting

Document options:

universal-credit 100px

Universal Credit - who can claim it?

A leaflet which answers some of the frequently asked questions about Universal Credit, including; who can claim Universal Credit, how Universal Credit is paid and how to make a claim...

Document options: