Our Customer Service Guarantee
Our Personal, Modern and Better service
Our rechargeable repairs policy helps us make sure we make the most of the money we have available to invest in your homes and services.
Safeguarding vulnerable residents
We take the safety and well being of everyone who lives in our homes, or uses our services, very seriously.
A guide to how it affects Accent and our residents.
Universal Credit - who can claim it?
A leaflet which answers some of the frequently asked questions about Universal Credit, including; who can claim Universal Credit, how Universal Credit is paid and how to make a claim...
Ways To Pay Your Rent and Service Charge
A guide to the different ways to pay your rent and service charge.
Your personal information – Resident Edition
At Accent resident we take the privacy of our residents very seriously. This booklet explains what information we hold and how it might be used.
The Cost Of Running A Home
A guide to budgeting
Fire Safety Leaflet IL
Our fire safety leaflet for residents living in one of our Independent Living schemes
Fire Safety Leaflet GN
Our fire safety leaflet for general needs residents living in homes with communal areas