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Universal Credit

Universal Credit


Don't miss your payments this Christmas.

The Department for Work and Pensions has informed us that payments of Universal Credit will be made within the usual payment period and not delayed due to the Christmas and New Year public holidays.

If you receive any other benefit and should be paid on:

  • Friday 22nd, Monday 25th, Tuesday 26th or Wednesday 27th December 2017 – you will now be paid on Friday 22nd December
  • Friday 29 December on Monday 1 January 2018 – you will be paid on Friday 29 December

If your payments are being made earlier, please check you have received them as soon as possible on the payment dates shown. If you haven't, you need to call the Department for Work and Pensions on the same day, otherwise they may not be able to help you over the Christmas and New Year holiday as their offices will be closed.

To make contact, you can:

  • Use your journal if you have an online account.
  • Call 0800 328 5644.
  • Textphone 0800 328 1344.
  • If you do not have a Universal Credit online account, call 0800 328 9344 (textphone 0800 328 1344).

For queries on other benefits contact 0345 608 8545 (textphone 0345 608 8551).