With you for your journey…

Helping you stay safe this Festive Season

Emergency? Contact us on 0345 678 0555

If something goes wrong this festive season and you need to contact us, the person answering your call will try to get as much information as they can about what has happened.

If you contact us when our offices are closed, although it will not be a member of Accent staff responding to your call, the person will react quickly and professionally to the nature of the emergency.

Our response will depend on the situation and how serious it is. In lots of cases, our contractors can attend to emergency repairs within your home. If the problem is more serious, if your home is flooded for instance, we can place a dedicated member of staff in charge. If we feel this is necessary, we will let you know who it is.

If the incident is so bad you cannot stay in your home and relatives can’t help, we may book you into a hotel. We use certain hotel chains but, if there is not one of these near you, you may have to first pay for your accommodation yourself.


If your home floods

If your home floods, contact us straight away. If your home is not flooded, but you are worried it might, the Environment Agency website can help you prepare. It has lots of information on what to do before, during and after a flood and you can sign up to receive flood alerts – a good way to find out if your area is at risk. Find out more here.

If you know your area is at risk of flooding, or it has flooded in the past, please let us know.

Fire Prevention

Figures show that we are more likely to be involved in house fires at this time of year than at any other. Following just a few simple house rules could help to prevent fires this festive season.     

  • Make sure your festive lights are switched off when you leave the house or go to bed.
  • Don’t overload electric sockets or extensions.
  • Never put candles near your decorations or furnishings and never leave burning candles unattended.
  • Have a fire escape plan and making sure everyone knows what to do.
  • Never leaving cooking unattended.
  • Make sure cigarettes are completely out.
  • Never smoke in bed.
  • Never store anything that can catch fire near a heat source.

And always keep matches out of the reach of children.


Power cut? Call 105  

Many people don’t know who to call in the event of a power cut so power companies across the UK have joined forces to launch a direct, free, nationwide emergency number for your local electricity network operator. By calling 105, you can report a power cut, get information on one, and report damage to power lines and substations. It’s the only number you should now ever need if you have a power cut.


Gas Leak? Can you smell gas?

First of all, stay safe. Don’t smoke, light matches or cigarette lighters, or turn light switches or anything electrical on or off if you think you can smell gas.

Put out any naked flames such as candles. Open all doors and windows and turn off your gas supply at the meter. Leave your supply turned off. Our contractor will turn it back on once a full check of the system has been done.

If our offices are closed, contact the National Gas Service Emergency Service yourself on 0800 111 999.  

We hope this information helps if you have any emergency this festive season. Contact us if you think we could publish anything else which would be useful. 

Even if we are closed, our out-of-hours service will be able to help you.