In June last year, we launched our Customer Portal.
Since its launch, around 3,200 accounts have been activated, and our customers are now making full use of the services on offer. This number continues to grow.
Customers accessing the online service can now report repairs directly, view their repairs history, make payments and look at their rent accounts. Customers can also request changes to their personal details, and report anti-social behaviour directly. We no longer issue a printed rent statement each quarter as these are available online as part of the new service, but they can still be requested from our contact centre.
Longer term, we hope to implement direct repair reporting to our contractors with a choice of appointment slots and fully automated payment systems. Look out for further updates.
For more information about the portal, please contact Andrew Kidds.