With you for your journey…

Changes to our office opening times

OpeningtimesFrom 1 February we are reducing the hours some of our offices are open to the public.

The affected offices are:

  • Camberley;
  • Peterborough;
  • Burnley; and
  • Middlesbrough.


The new opening hours are:

  • Monday: 9.00am – 1.00pm
  • Tuesday: 9.00am – 1.00pm
  • Wednesday: 10.00am – 1.00pm
  • Thursday: 9.00am – 1.00pm
  • Friday: 9.00am – 1.00pm


If you wish to visit our offices outside of these hours to see a member of staff you will need to make an appointment in advance. This includes paying rent, requesting a repair, a general enquiry or a meeting.

Alternatively if you are a resident you can make an appointment for your housing officer to visit you in your home. We have been investing in mobile working technology so that key front line staff can spend more time in your neighbourhoods delivering services.

Our contact centre is open from 8am to 8pm Monday to Friday, and from 8am to 12pm on Saturday.

The opening times for our office in Bradford have not changed, however, if you wish to see your housing officer you will still need to make an appointment.